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Procurement Support Specialist
4 weeks ago
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
YOUR ROLEIn this role you will play a key role in:
The Procurement Customer Support Specialist will play a hands-on role in supporting Coupa system users across the organization. This includes assisting with onboarding new Coupa users, updating information in existing user profiles, and responding to Coupa access-related support tickets. The specialist will also be responsible for detailing Coupa workflows to internal stakeholders and identifying the appropriate level of system access based on individual user roles and responsibilities. This role requires a strong understanding of Coupa workflows to ensure accurate access provisioning and effective user support.
YOUR PROFILE
• Provision and manage Coupa user access, including setup, role assignments, catalog access, and approver changes.
• Identify appropriate level of system access based on individual user roles and responsibilities.
• Create, update, and deactivate user profiles using Excel-based data entry and exports.
• Extract and analyze data from Coupa to generate reports and insights for management.
• Maintain metadata for contracts, purchase requisitions, and purchase orders in Coupa.
• Respond to ServiceNow tickets and provide timely support and training to end-users.
• Monitor help desk trends and user activity to identify areas for process improvement.
• Collaborate with internal teams to resolve procurement-related issues.
• Contribute to roadmap development based on user feedback and data insights.
• Strong working knowledge of Coupa or similar procurement systems.
• Advanced proficiency in Microsoft Excel, including data entry, manipulation, and reporting.
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
