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Senior Solutions Consultant
2 months ago
Whatfix is a leading global B2B SaaS organization and the largest pure-play enterprise digital adoption platform solution provider.Utilizing GenAI technology, Whatfix enhances all stages of software deployment with application simulation, product analytics, and digital adoption, driving business outcomes such as increased revenue win rates, cost reduction, risk compliance, enhanced productivity, and improved user experience.We have seven offices in the US, India, UK, Germany, Singapore, and Australia, supporting 700+ global customers, including 80+ Fortune 500 companies. Whatfix has raised
$140 million
to date and is backed by marquee investors, including Softbank, PeakXV, Dragoneer, and Cisco Investments.With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards.Recognized as a “Leader” in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.The sole vendor named as Customers’ Choice: 2024 Gartner® Voice of the Customer for Digital Adoption Platform Report. We also boast a star rating of 4.6 on G2 Crowd 4.5 on Gartner Peer Insights and a high CSAT of 99.8%Highest-Ranking DAP on 2023 Deloitte Technology Fast 500™ North America for Third Consecutive YearWon the Silver for Stevie's Employer of the Year 2023 – Computer Software category and also recognized as Great Place to Work 2022-2023Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal
The Sr. Solution Consultant will be an expert in the Whatfix product from demo through Proof of Concept and will assist Sales in presenting the value proposition and benefits of the Whatfix solution to prospects and customers. Ability and proven track record of evangelizing products to prospects, customers, and partners via presentations and product demos.
ResponsibilitiesUnderstand the multitude of enterprise software trends and technologies in the marketplace and how they create an opportunity for a DAP platformPartner with the Account Executives during (business) discovery calls and prepare/deliver presentations and product demonstrations explaining Whatfix products to prospects and customersSuccessfully manage and execute on-site or remote solution demonstrations with the assistance of Account Executives Responsible for representing the product to customers and at field events such as conferences, seminars, etc.Evangelize Whatfix products to prospects, customers, and partners via presentations and product demosRespond to functional and technical elements of RFIs/RFPs with the assistance of Account Executives and Technical Sales EngineersConvey feature input and customer requirements to Product Management teamsPartnering with sales executives to plan, prepare, and execute strategic deals in complex sales cycles, including Discovery Calls, Value Assessment calls, and moreRespond to objections during solution presentations and articulate the value and return on investment deliveredEstablish and maintain a deep understanding of the overall Whatfix product portfolio and the competitive landscapeUnderstand and study Whatfix deployments across industries and develop industry best practices and use cases based on our current deploymentsSelf-driven interest to learn more about customer's business, digital transformation trends in their industry, and presenting a thought leadership on Whatfix solving their pain pointsUnderstand the multitude of enterprise software trends and technologies in the marketplace and how they create an opportunity for a DAP platformLiaise with the Engineering, Product, Marketing, and Sales teams to provide consultative product expertise for all customer needsEffectively communicate & build confidence with customers across teams (Engineering, Product, Marketing, and Sales)
Qualifications5+ years Technical Pre-Sales / Sales Engineering / Solutions Consulting experience;
a background in ERP is preferredAbility to study existing deployments across industries like Insurance, Technology, Financial Services, Healthcare and to communicate the use cases and results to new prospects from these industriesBackground in understanding existing deployments across applications like CRM (Salesforce, Microsoft), HR (Workday, Oracle, SAP), and communicating the use cases and results to new prospects looking to deploy Whatfix on these platformsExperience as Solutions Consultant at an Application Software Company catering to industries relevant to Whatfix: Insurance, Healthcare, Technology, Financial Services, ManufacturingConsultative selling experience; listening to customer needs and shaping a shared vision for a solutionAbility to creatively explain and present complex concepts in an easy to understand the mannerUnderstanding of high-performance software and Enterprise SaaSExcellent written and verbal communication skills to communicate professionallySelf-motivated with strong interpersonal and problem-solving skillsAbility to work well in a highly dynamic team environment focussed on providing above-industry-standard customer serviceAbility to travel to on-site meetingsProficiency in French and/or German is preferred but not required.
Whatfix is an Equal Opportunity Employer and E-Verify participant. All activities must be in compliance with our Equal Opportunity Laws, ADA, and other regulations, as appropriate.We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Due to the global nature of our company and our hiring committee spanning different time zones, the interviews for this role will be recorded for those not in attendance to review.
Please note this role is for US Shift time zone- working hours are 5.30 PM - 2.30 AM IST
