Senior Solutions Consultant

4 months ago

Bengaluru, India Zendesk Full time
Job Description

Who we're looking for

Are you a sales-focused, technically savvy professional looking to take your career to the next level? We are seeking a Senior Solutions Consultant to join our world-class team at Zendesk. As a Senior Solutions Consultant, you will be responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle. Your role will involve successfully selling to Enterprise and Mid Market executives, and convincing C-level and director level executives of the technical merits of our software solution.
 

What you'll be doing

  • Work closely with Sales, Marketing, and Product Managers to be the technical bridge between our Account Executives and prospects.

  • Take ownership of the prime technical relationship with our prospects to drive customer happiness.

  • Proactively manage and deliver technical information to our customers both onsite, online, and via telephone.

What you bring to the role

  • Experience mapping RFI/RFP requirements to software solutions.

  • Excellent interpersonal, communication, persuasion, presentation, and writing skills.

  • Experience in planning, overseeing, and conducting customer pilots and Proof of Concepts.

  • Experience in web/scripting technologies, HTML, CSS, JavaScript, and SaaS applications.

  • Outstanding problem-solving skills, including the ability to meet a business requirement with a technical solution.

  • Outstanding solution scoping abilities, using our existing solution and influencing new product development.

  • Must be willing to work in a fast-paced startup environment with multiple roles.

  • Equivalent experience is acceptable in lieu of a Bachelor's degree; a graduate degree is considered a bonus.

  • Must be willing to travel.

  • Obvious passion and people skills.


Basic Qualifications:

  • 5+ years of Mid Market/Enterprise software pre-sales or solutions sales experience.


Preferred Qualifications:

  • Previous consulting experience implementing enterprise-class software solutions.

  • In-depth knowledge of Customer Service Software, ITSM, data warehousing, business intelligence.

#LI-MJ1

Please note that anyone hired into this position must be physically located in and plan to work from Karnataka.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

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