Implementation Manager

3 weeks ago

Bengaluru, India Zeomega Infotech Full time

Role & responsibilities

PRINCIPLE JOB RESPONSIBILITIES:

  • Accountable for all assigned personnel management activities, including overseeing the day-to-day operations of assigned team
  • Accountable for the employment, timely performance evaluation, counselling, employee development, and discipline of assigned employees
  • Accountable for management of assigned employees time keeping and PTO
  • Conduct applicant interviews and screening
  • Good understanding and ability to explain care management business processes Utilization Management, Disease Management, Case Management, Member Services and Appeals
  • Good understanding and ability to explain Medicare and Medicaid business processes
  • Establish and manage relationships with Client managers
  • Plan and manage all aspects of implementation of ZeOmega's care management software and integrating with EHR applications for large clients
  • Excellent knowledge of compliance and quality standards including NCQA, HEDIS and URAC
  • Manage a small number of concurrent implementations
  • Oversee large scale healthcare system implementations
  • Act in consultative role for clients
  • Lead and coordinate requirement gathering sessions, both at client and ZeOmega offices
  • Work with clients to identify and provide analysis on current client business process flows and determine detailed requirements to create future state business process flows
  • Accountable for detailed FRS documentation
  • Accountable for flagging and communicating requirements that are identified as 'out of scope' and work closely with Project Managers to support the change control process
  • Work with Project Managers and clients on planning and execution of key milestones and deliverables as it relates to the project
  • Work with and support Project Managers in Release planning. The Release Planning documentation will be worked on collaboratively by Project Manager and Implementation Manager
  • Actively participate in all release planning meetings and will be accountable to manage and coordinate on the client releases along with the Project Manager
  • Organize, define and manage the work activities of Business Analyst project team members
  • Coordinate all data analysis for software configuration and is accountable for the sign-off on all client configuration requirements
  • Plan and coordinate all of the user acceptance testing phase activities
  • Provide Go-Live support (onsite/offsite)
  • Responsible for post go live analysis along with clinical consulting
  • Provide support to clients through demonstrations of standard software capabilities
  • Oversee and assist with the implementation of client reporting needs per compliance requirements
  • Contribute towards strategic planning management objectives
  • 8+ year of experience in Healthcare, Health provider industry

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