
Implementation Manager
3 days ago
Role & responsibilities
PRINCIPLE JOB RESPONSIBILITIES:
- Accountable for all assigned personnel management activities, including overseeing the day-to-day operations of assigned team
- Accountable for the employment, timely performance evaluation, counselling, employee development, and discipline of assigned employees
- Accountable for management of assigned employees time keeping and PTO
- Conduct applicant interviews and screening
- Good understanding and ability to explain care management business processes Utilization Management, Disease Management, Case Management, Member Services and Appeals
- Good understanding and ability to explain Medicare and Medicaid business processes
- Establish and manage relationships with Client managers
- Plan and manage all aspects of implementation of ZeOmega's care management software and integrating with EHR applications for large clients
- Excellent knowledge of compliance and quality standards including NCQA, HEDIS and URAC
- Manage a small number of concurrent implementations
- Oversee large scale healthcare system implementations
- Act in consultative role for clients
- Lead and coordinate requirement gathering sessions, both at client and ZeOmega offices
- Work with clients to identify and provide analysis on current client business process flows and determine detailed requirements to create future state business process flows
- Accountable for detailed FRS documentation
- Accountable for flagging and communicating requirements that are identified as 'out of scope' and work closely with Project Managers to support the change control process
- Work with Project Managers and clients on planning and execution of key milestones and deliverables as it relates to the project
- Work with and support Project Managers in Release planning. The Release Planning documentation will be worked on collaboratively by Project Manager and Implementation Manager
- Actively participate in all release planning meetings and will be accountable to manage and coordinate on the client releases along with the Project Manager
- Organize, define and manage the work activities of Business Analyst project team members
- Coordinate all data analysis for software configuration and is accountable for the sign-off on all client configuration requirements
- Plan and coordinate all of the user acceptance testing phase activities
- Provide Go-Live support (onsite/offsite)
- Responsible for post go live analysis along with clinical consulting
- Provide support to clients through demonstrations of standard software capabilities
- Oversee and assist with the implementation of client reporting needs per compliance requirements
- Contribute towards strategic planning management objectives
- 8+ year of experience in Healthcare, Health provider industry
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