Manager Implementation

6 days ago

Bengaluru, Karnataka, India Bigbasket Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Role & responsibilities

  • Lead and manage implementation of new business end-to-end after Project handover, maintaining communication throughout the course of the project Launch by meeting the expectation of Zero errors after launch.
  • Ensure smooth transition to operations post go-live and ramp-up
  • Provide day-to-day direction to cross-functional implementation support teams.
  • Sign-off on and test Standard Operating Procedures (SOPs)
    • Implementation of new Standard Operating Procedures (SOPs) and changes to SOP in the business line applicable.
  • Work closely with project managers to identify potential issues and risks.
  • Collaborate with operations leadership to ensure all processes are adhered to throughout the implementation process.
  • Ability to rely on experience and judgment to plan and accomplish goals.
    • Administer everyday workflow of all implementation processes
  • Monitor all implementation requests and administer staff working and assist team and senior implementation managers and provide required coaching for same.
  • Managing the lifecycle of all problem post implementation.
  • Developing final solutions for known errors identified in the business location.
  • Monitor and measure the benefits of post process implementation to ensure product quality, efficiency, and improvement.
  • Recommend innovative business and technical solutions to improve operational effectiveness.
  • Excellent oral and written communication skills.

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