Senior Implementation Manager
8 hours ago
Responsibilities
- Drive onboarding projects from requirements gathering to go-live, ensuring timely and high-quality delivery.
- Act as the senior point of contact for enterprise clients, managing expectations, communication, and escalations.
- Assist implementation managers in understanding the customer requirements, creating a solution architecture, aligning the integration approach, and working on APIs/ UAT to ensure the implementation is completed.
- Collaborate with Sales, Product, and Engineering teams to scope requirements and drive product improvements.
- Establish KPIs and governance mechanisms to track project health, risks, and client satisfaction.
- Drive process standardization, automation, and continuous improvement in implementation practices.
- Build, mentor, and scale a high-performing implementation team with a culture of ownership and accountability.
- Potentially lead a team of not just implementation managers, but also forward-deployed engineers (who can help drive implementations from an engineering pov).
This job was posted by Aarushi Chawla from Xeno.
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