Senior Implementation Consultant

2 hours ago

Bengaluru, Karnataka, India Anthology + Blackboard Full time ₹ 12,00,000 - ₹ 36,00,000 per year
  • The Senior Implementation Consultant (IC) is a subject matter expert and business process technologist who works as part of a team to manage the companys entire implementation lifecycle for Anthologys student information system (SIS), Anthology Student. Including participation in and/or conducting business process review, ICs partner with team members across the Professional Services organization in the discovery, design, and ETL of the clients solution.
  • The IC serves as the lead change agent and fosters excellent end-user experiences, builds streamlined business processes and workflows, maximizes existing platforms, and embraces modern technologies and methods.

Primary responsibilities will include:

  • Participating in the full scope of implementations: analyzing the customers business processes, configuring the SIS to meet client needs, conducting end-user training, leading user acceptance testing, validating of migrated data, troubleshooting issues, and provides go-live support
  • Documenting current client business processes to incorporate into successful solution design and identifying gaps or areas of concern
  • Partnering with other Anthology ERP (Enterprise Resource Planning) teams to strategically plan integration needs for clients SIS solution
  • Serving as an advocate for the client, assisting in post go-live service calls to deliver continued support and optimization for customers that are live with Anthology Student
  • Following the prescribed Anthology implementation methodology and using standard tools, understanding key activities and deliverables for both client engagements
  • Engaging in continuous learning for product release readiness, including participating in internal User Acceptance Testing
  • Contributing to continuous process improvement of implementation methodology and best practices, including participating in company initiatives that drive client success
  • This role requires approximately 75% travel

The Candidate:

Required skills/qualifications:

  • Bachelors Degree
  • Demonstrated experience conducting presentations, conducting one-on-one and/or on-the-job training, classroom training and/or online training
  • Proficient in all Microsoft Office applications including O365, Excel, Word, and PowerPoint
  • 5-8 years of experience or relevant experience working in project teams in software installation/implementation and/or higher education industry
  • Adaptability to quickly learn modern technologies highly desired, including ability to provide high-level explanations of other Anthology products and services beneficial for clients business success
  • Understanding of business process documentation
  • Ability to communicate well (both written and oral) and converse via on-camera teleconference meetings
  • Demonstrated ability to collaboratively work in teams comprised of members from multiple departments, as well as contributors from outside the organization
  • Fluency in written and spoken English

Preferred skills/qualifications:

  • 6 or more years of Student Information System (SIS) experience or relevant experience working in project teams in software installation/implementation and/or higher education industry operations
  • Financial Aid and Student Account (Bursar) experience
  • Relational database management including queries, reporting, and administration
  • Previous experience working remotely
  • Exposure to data management and transformation, or experience with data management tools such as Excel Power Query and Power Pivot and/or previous experience with other software applications such as database and reporting programs ?

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