Senior Manager Human Resources Operations

1 month ago

Mumbai Metropolitan Region, India Zeno Health Full time

Job Deliverables - Manager/Senior Manager Human Resources Operations


HR Policies and Procedures:


● Develop, implement, and maintain HR policies, procedures, and guidelines that

comply with applicable laws and regulations.


● Ensure HR policies are communicated effectively and consistently across the

organization.


● Regularly review and update HR policies to align with best practices and

changes in legislation.


● HR Systems and Processes:


● Oversee and manage HR systems and processes, including but not limited to

recruitment, onboarding, employee data management, payroll, benefits

administration, performance management, and employee offboarding.


● Continuously evaluate and streamline HR processes to improve efficiency,

accuracy, and employee experience.


● Implement and manage HR technology solutions to support HR operations

Team Management and Development:


● Lead and manage a team of HR professionals, providing guidance, coaching, and

support to ensure high-quality HR services.


● Set clear expectations, assign responsibilities, and monitor performance to

achieve team and individual objectives.


● Foster a positive and inclusive work environment, promoting professional

development and growth opportunities for team members.


● Compliance and Risk Management:


● Ensure compliance with all relevant labor laws, regulations, and internal

policies.


● Conduct regular audits and assessments to identify compliance gaps and

mitigate HR-related risks.


● Stay updated on changes in employment legislation and industry trends to

proactively address compliance issues.


Employee Relations:


● Serve as a point of escalation for complex employee relations matters, providing

guidance and resolving conflicts effectively.


● Collaborate with the HR team and managers to address employee concerns,

performance issues, and disciplinary actions.


● Promote a positive work culture and employee engagement through effective

communication and initiatives.


● HR Data and Analytics:


● Oversee the collection, analysis, and reporting of HR data and metrics to

support decision-making and measure HR operational effectiveness.


● Utilize data-driven insights to identify trends, address challenges, and

recommend improvements


Skills/Experience/Competencies you need to do the job:


● 12+ years of work experience in HR Operations and Business Partnering

● Bachelor's degree in Human Resources, Business Administration, or a related

field. Master's degree is a plus.

● Strong knowledge of HR policies, procedures, and best practices.

● Familiarity with HR systems and technology solutions.

● Thorough understanding of employment laws and regulations.

● Excellent leadership and people management skills.

● Strong analytical and problem-solving abilities.

● Exceptional communication and interpersonal skills.

● Ability to work collaboratively with cross-functional teams.

● High level of integrity and confidentiality in handling sensitive HR information.


OKR Methodology at ZenoHealth


ZenoHealth strongly believes in OKR methodology, and as Head of Operations, you will be

picking up 3-4 concentrated bets which are high impact, and significantly impact business

results.


Business OKR you will contribute to -


● Zero HR Audit Non compliance

● Continuous improvement of HR Operations, including HRMIS implementation

● Zero statutory non compliance

● Attrition should be within aligned numbers

● Engagement score should be above aligned numbers

● Making Zeno best place to work



Website -

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