Servicenow Developer-HRSD

5 days ago

Hyderabad, India Technogen Full time

Role- Servicenow Developer

Exp:-4-9 yrs

Location- Hyderabad,

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Job Description:-

Core Development Expertise

  • Advanced Scripting: Mastery of JavaScript, GlideScript, and ServiceNow APIs to design complex workflows and customizations.
  • Custom Application Development: Experience in building scalable and maintainable custom applications using ServiceNow Studio and App Engine.
  • UI/UX Enhancements: Strong ability to customize user interfaces using Service Portal, UI Builder, or custom widgets.
  • Extensibility: Expertise in creating and managing Script Includes, Business Rules, UI Actions, and Flow Designer for dynamic workflows and logic.

Integration Skills

  • Integration Hub Expertise: Proven ability to design and implement integrations using ServiceNow's Integration Hub, MID Servers, and external APIs.
  • API Development: Strong understanding of REST/SOAP APIs, webhooks, and JSON/XML payloads for seamless system-to-system communication.
  • Third-Party Integrations: Experience integrating with tools like Workday, Jira, Azure DevOps, Splunk, and other enterprise systems.
  • Data Migration: Knowledge of ETL processes and handling large-scale data integrations securely and efficiently.

Reporting and Analytics

  • Performance Analytics: Capability to set up KPIs, dashboards, and analytics for tracking platform performance and business metrics.
  • Custom Reporting: Ability to design actionable, role-specific reports tailored for leadership and operational teams.
  • Predictive Insights: Experience with leveraging ServiceNow's AI/ML capabilities for trends and predictive analysis.

ITSM, ITOM, SAM, SecOps and HRSD Expertise

  • ITSM: Deep knowledge of Incident, Problem, Change, Request Management, and Knowledge Management workflows.
  • ITOM: Hands-on experience with Discovery, CMDB modeling, Event Management, and Orchestration for operational excellence.
  • HRSD: Proficiency in setting up HR Case Management, Employee Service Center, and lifecycle events.
  • Software Asset Management (SAM): Ability to configure and manage SAM Pro, including compliance tracking, software usage analysis, and optimization.
  • Security Operations: Ability to configure and manage Configuration Compliance and Vulnerability response modules
  • Dual Role Competency: Demonstrated ability to balance operational responsibilities (e.g., troubleshooting, maintenance) with development tasks such as module customization and enhancements.

DevOps Mindset and Skills

  • Agile Development: Familiarity with Agile/Scrum principles, user story creation, and sprint management.
  • CI/CD Practices: Experience with ServiceNow DevOps module, Jenkins, or similar tools for continuous integration and delivery pipelines.
  • Version Control: Proficiency in managing code versions with Git, ensuring collaboration and traceability.
  • Automation: Ability to implement workflow automation to optimize platform processes and reduce manual efforts.

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