HRSD Functional Manager ServiceNow

1 week ago

Hyderabad, Telangana, India Cloudxtreme Full time ₹ 15,00,000 - ₹ 20,00,000 per year

Job description*

Role & Responsibilities

  • Act as a Business Product Owner for the ServiceNow HRSD platform, representing People and Operations team requirements to Technology teams.
  • Partner with Digital Operations Manager and Product Owner to deliver large-scale ServiceNow HRSD initiatives.
  • Gather, document, and analyze stakeholder requirements; ensure alignment with project objectives.
  • Lead User Acceptance Testing (UAT); escalate defects for prioritization.
  • Drive issue prioritization to support efficient decision making.
  • Recommend opportunities for process improvement in HRSD platform.
  • Coordinate with Product Owner, Change team, and PMO to ensure timely resolution, effective change management, and milestone delivery.

Preferred Candidate Profile

  • 1013 years of experience in workflow/process development within HR Technology (preferably ServiceNow HRSD).
  • Strong stakeholder management & communication skills.
  • Experience in agile, cross-functional teams and global environments.
  • Strong organizational and problem-solving ability.
  • Good to Have: ServiceNow CSA Certification.
  • Preferred: ServiceNow CIS – ITSM or HRSD.

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