Vertical Head Digital Collection

2 weeks ago

Mumbai, India Quotient Consultancy Full time

Leading Bank Hiring Vertical Head Digital Collection (Cards & Assets)

MUMBAI

Interested candidates please connect with MAHEK and drop CV at

Experience Required

  • Professional Qualification/MBA / Postgraduate / Graduate
  • Minimum experience in years minimum 8-10 years and above in the financial industry
  • Exposure to banking preferable
  • Thorough knowledge on the process involved in collections, recovery strategies.
  • Hands on with various management information tools like Key portfolio indicators, Recoveries
    and reporting tools like MS-Office, etc..

Job Purpose:

  • VH Digital Collections will be responsible for defining and driving the overall strategy for digital and technology-led collections across credit cards & retail asset products. The role will focus on leveraging digital tools, data-led strategies, and innovative platforms to improve customer engagement, enhance recovery efficiencies, and optimize the end-to-end collections life cycle. By integrating advanced analytics, automation, and self-serve channels, the role will ensure a seamless, scalable, and customer- centric approach to collections., The purpose of the role is to enhance the recovery for the bank by engaging with digital vendors and contributing to incremental recoveries at a lesser cost with lesser manpower and becoming an additional channel which contributes to the overall P& L
  • In addition to driving digital transformation, this role will oversee the central calling team (CCT)

responsible for facilitating deep-vintage recoveries from the write-off portfolio across retail
asset products. This channel is predominantly based on channel partner network management
/deployment of agencies within CCT basis agencies core strength of product and process
expertise.

Receivable Management Digital Collections:

Process Management

People Management

Initiatives

Interested please connect with Mahek

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