Vertical Head Digital Collection
4 days ago
Leading Bank Hiring Vertical Head Digital Collection (Cards & Assets)
MUMBAI
Interested candidates please connect with MAHEK and drop CV at
Experience Required
- Professional Qualification/MBA / Postgraduate / Graduate
- Minimum experience in years minimum 8-10 years and above in the financial industry
- Exposure to banking preferable
- Thorough knowledge on the process involved in collections, recovery strategies.
- Hands on with various management information tools like Key portfolio indicators, Recoveries
and reporting tools like MS-Office, etc..
Job Purpose:
- VH Digital Collections will be responsible for defining and driving the overall strategy for digital and technology-led collections across credit cards & retail asset products. The role will focus on leveraging digital tools, data-led strategies, and innovative platforms to improve customer engagement, enhance recovery efficiencies, and optimize the end-to-end collections life cycle. By integrating advanced analytics, automation, and self-serve channels, the role will ensure a seamless, scalable, and customer- centric approach to collections., The purpose of the role is to enhance the recovery for the bank by engaging with digital vendors and contributing to incremental recoveries at a lesser cost with lesser manpower and becoming an additional channel which contributes to the overall P& L
- In addition to driving digital transformation, this role will oversee the central calling team (CCT)
responsible for facilitating deep-vintage recoveries from the write-off portfolio across retail
asset products. This channel is predominantly based on channel partner network management
/deployment of agencies within CCT basis agencies core strength of product and process
expertise.
Receivable Management Digital Collections:
Process Management
People Management
Initiatives
Interested please connect with Mahek
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