Customer Service Executive

7 days ago


Tirupati, India Soonest Express Full time

Role & responsibilities

To be a customer representative stationed in Soonest Express VIP factory at Tirupati

Report directly to Mr. T. Madhusudhana Rao and Soonest Express (HK) Co. Ltd.

To be customer-oriented and maintain a positive and professional attitude toward internal and external customers at all times.

  • Ensure customer satisfaction and provide professional customer support

  • Respond promptly to all enquiries from any parties, including but not limited to customers, agents and Soonest Group of companies.

  • Acknowledge and resolve any arising problems or complaints from customers.

  • Keep records of customer business transactions, comments and complaints

  • Provide customers with logistics solutions

  • Follow up orders for customers and keep track of them.

  • Coordinate and monitor supply chain operations

  • Build relationships with key employees among customers

  • Create plans to address customers business needs

  • Present our company to potential customers

  • Schedule regular meetings with customers to ensure they are satisfied

  • Collaborate with internal teams to address customers needs

  • Provide daily reports and monthly presentation files to the Hong Kong management

Preferred candidate profile

Only male candidates and there are two vacancies

Perks and benefits Yearly Diwali bonus and performance bonus purely depends upon performance of an individual and upon management discretion



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