F&B Service

3 days ago

Tirupati, Andhra Pradesh, India Naukri Hospitality Jobs Full time ₹ 2,00,000 - ₹ 6,00,000 per year

We are looking for a highly skilled and experienced Guest Service Associate to join our team in the hospitality industry. The ideal candidate will have excellent customer service skills and be able to provide top-notch service to our guests.

Roles and Responsibility

  • Manage front desk operations, including handling guest inquiries and resolving issues professionally.
  • Provide exceptional customer service by ensuring prompt and efficient response to guest requests and concerns.
  • Maintain high standards of cleanliness and organization in public areas and guest rooms.
  • Collaborate with other departments to ensure seamless service delivery and high-quality guest experience.
  • Develop and implement effective strategies to enhance guest satisfaction and loyalty.
  • Ensure compliance with company policies and procedures while maintaining a positive and friendly attitude towards guests.

Job Requirements

  • Excellent communication and interpersonal skills are required to interact effectively with guests and colleagues.
  • Ability to work well under pressure and manage multiple tasks simultaneously in a fast-paced environment.
  • Strong problem-solving skills are necessary to resolve guest complaints and concerns efficiently.
  • Knowledge of hotel operations, including front office procedures and protocols, is essential.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • A strong commitment to delivering exceptional customer service and exceeding guest expectations is expected.

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