Application support engineer
3 hours ago
Title: Application Support Engineer Location: Bangalore Education: Preferred computer science background (preferably B. Tech, M. Tech, BCA, MCA, B. Sc.-IT, M. Sc.-IT) Experience: 2+ Years About the Role: As an Application Support Engineer provides technical support to global Saa S customers, resolves issues via chat and ticketing, and collaborates with Product and Engineering teams to improve the user experience. The role involves analysing recurring problems, understanding system workflows, and contributing to support process improvements in a fast-paced Saa S environment. Roles & Responsibilities: Deliver timely and empathetic support to customers on platforms like Etsy, Shopify, Amazon, and Groupon Goods. Collaborate with Application Support Engineers, Product, and Engineering teams to resolve issues and improve user experience. Analyse recurring customer problems and provide actionable insights for product and process improvements. Contribute to the development and maintenance of the knowledge base and support documentation. Drive process automation and continuous improvement initiatives to enhance support efficiency. Investigate system operations, troubleshoot root causes, and share technical learnings with the wider team. Requirement: 2+ years in Technical/Application Support for Saa S, e-commerce, or enterprise software, preferably in 24x7 global support. Strong understanding of B2 B Saa S products, customer lifecycle, SLAs, KPIs, and support best practices. Proficient with ticketing/helpdesk tools (Freshdesk, Zendesk, Salesforce, Service Now); CRM knowledge (Hub Spot) is a plus. Familiarity with APIs, Webhooks, API testing tools, and basic coding skills (Python, Java Script) is advantageous. Analytical, proactive, tech-curious, with excellent communication skills and willingness to work rotational shifts in a global support environment.
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Tirupati, India Textellent, Inc. Full timeFull Time | 100% Work From Home | US Office HoursYou will work closely with Client Success and support them by providing Tier-2 client support for software technical issues and work with Engineering department to debug and resolve the issues. RESPONSIBILITIES:Provide technical support to internal and external users including customer service teams as well as...
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Cloud Support Engineer
1 week ago
Tirupati, India Genisys Group Full time- Architect and manage scalable cloud infrastructure in Microsoft Azure to support manufacturing operations, analytics, and enterprise applications. - Support reporting team on Power BI dashboards for production metrics, supply chain visibility, and executive reporting. - Build and optimize data pipelines using Azure Databricks to support real-time and batch...
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Junior Support Engineer
1 week ago
Tirupati, Andhra Pradesh, India ATTS Technologies Full time ₹ 1,32,000 - ₹ 3,93,000 per yearJob description:We are a dynamic team of technical and marketing professionals who bring innovation and enthusiasm to every project. Our vibrant culture encourages creativity and a commitment to delivering exceptional service.Role Description:As a Junior Support Engineer, you will be responsible for assisting in the efficient implementation of our products...
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Desktop Support Engineer
11 hours ago
Tirupati, Andhra Pradesh, India Young Minds Technology Solutions Pvt Ltd Full time ₹ 2,00,000 - ₹ 6,00,000 per yearWork Type: Full Time - Work From OfficeRoles & Responsibilities:Key Responsibilities:Provide first-line technical support for desktops, laptops, printers, and other peripherals.Install, configure, and maintain operating systems (Windows, macOS, Linux) and applications.Troubleshoot hardware, software, and network-related issues, ensuring minimal...
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Petrosoft Support
4 weeks ago
Tirupati, India Youngminds Technology Solutions Private Limited Full timeJob Description Role- Petrosoft Support Key Responsibilities: - Handle inbound and outbound customer queries regarding our software products via phone, email, and chat. - Provide technical assistance, troubleshooting, and solutions to client issues in a timely manner. - Work closely with the technical team to escalate and resolve complex issues - Document...
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AWS Engineer
2 weeks ago
Tirupati, India Spryc Systems Full timeJob Summary:We are seeking an experienced AWS Engineer to design, implement, and maintain AWS infrastructure and services in a managed service environment. The ideal candidate will possess deep expertise in AWS technologies, infrastructure as code, and security hardening at an enterprise scale. If you are passionate about cloud Engineer,...
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Oracle Xstore Support
2 weeks ago
Tirupati, India Infogain Full timeOracle Xstore Support Professional (L2/L3) Job Location: Bangalore/Pune/Mumbai/Noida/Gurgaon/Kochi Ready to work inCST Time zone We will consider only Immediate joinersJob Responsibilities: The Support Specialist will be providing production support for a major specialty retailer based in US. Support will focus around Xstore/Xcenter environments along with...
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Lead Data Engineer
7 days ago
Tirupati, India People Prime Worldwide Full timeImportant Note (Please Read Before Applying)🚫 Do NOT apply if:You have less than 10 data Engineer ,Python,Gcp experience is a plus.You do not have Expertise in Big Query,pyspark,python, is highly experience.You are on a notice period longer than 15 days.You are looking for remote only (role is hybrid in Hyderabad / ).You are a fresher or from unrelated...
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Desktop Support Engineer-Tirupathi
2 weeks ago
Tirupati, Andhra Pradesh, India PES Hr Services Full time ₹ 2,00,000 - ₹ 6,00,000 per yearWe are hiring for CMI Level 5 companyAssist internal office staff with training on Desktop products, including orientation on technical services, which include operating system, email, MS Office, and local network procedures. Required Candidate profileLocation - TirupathiExp -1 YearsBuild Desktop PC's and laptops with application installed and create user...
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Customer Support Executive
10 hours ago
Tirupati, Andhra Pradesh, India Young Minds Technology Solutions Pvt Ltd Full time ₹ 2,00,000 - ₹ 6,00,000 per yearWork Type: Work from OfficeRoles & Responsibilities:Handle inbound and outbound customer queries regarding our software products via phone, email, and chat.Provide technical assistance, troubleshooting, and solutions to client issues in a timely manner.Work closely with the technical team to escalate and resolve complex issues.Document customer interactions,...