Petrosoft Support

1 week ago

Tirupati, India Youngminds Technology Solutions Private Limited Full time

Job Description Role- Petrosoft Support Key Responsibilities: - Handle inbound and outbound customer queries regarding our software products via phone, email, and chat. - Provide technical assistance, troubleshooting, and solutions to client issues in a timely manner. - Work closely with the technical team to escalate and resolve complex issues - Document customer interactions, feedback, and resolutions in the CRM system. - Guide customers on software installation, features, and usage. - Ensure customer satisfaction by providing prompt and efficient support. - Assist in preparing FAQs, user manuals, and helpdesk content. Required Skills & Qualifications: - Education: Any graduate (preferred in IT, Computer Science, or related fields). - Experience: 1-3 years of experience in customer support, preferably in a software/IT product company. - Language Proficiency: Must be fluent in at least two or more South Indian languages (Tamil, Telugu, Kannada, and Malayalam) along with English. - Technical Knowledge: Basic understanding of software applications, troubleshooting, and IT support. - Soft Skills: Strong communication, problem-solving, and customer-handling skills - Tools: Experience with CRM software, ticketing systems, and remote desktop tools is a plus.

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