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Key Account Manager

1 month ago

Gurgaon, India StayVista Full time
Specialist / Sr. Specialist - Account Management Operations
Location: Gurugram, Haryana, India
About Us
StayVista is  India’s largest villa hospitality brand  and has redefined group getaways. Our handpicked luxury villas are present in every famous holiday destination across the country. We curate unique experiences paired with top-notch hospitality, creating unforgettable stays.  Here, you will be a part of our passionate team, dedicated to crafting exceptional getaways and curating one-of-a-kind homes.  We are a close-knit tribe, united by a shared love for travel and on a mission to become the most loved hospitality brand in India.
Our Core Values:  Are you a  CURATER?
Curious : Here, your curiosity fuels innovation.
User-Centric : You’ll anticipate the needs of all our stakeholders and exceed expectations.
Resourceful : You’ll creatively optimise our resources with solutions that elevate experiences in unexpected ways.
Aspire : Keep learning, keep growing—because we’re all about continuous improvement.
Trust : Trust is our foundation. You’ll work in a transparent, reliable, and fair environment.
Enjoy : We believe in having fun while building something extraordinary.
Why Work With Us?
At StayVista , you're part of a community where your ideas and growth matter. We’re a fast-growing team that values continuous improvement. With our skill upgrade programs, you’ll keep learning and evolving, just like we do. And hey, when you’re ready for a break, our villa discounts make it easy to enjoy the luxury you help create.
Your Role
As a  Specialist/Sr. Specialist,  you will oversee the overall operations of the villa, ensuring the smooth functioning of daily activities. You will be responsible for managing the staff, maintaining strong vendor relationships, and ensuring the highest levels of guest satisfaction. Your role will involve addressing operational challenges, managing budgets, and implementing effective service recovery strategies for guest grievances.
Additionally, you will assist in liaising with homeowners to align with their expectations.
About You
Oversee day-to-day operations, ensuring adherence to Standard Operating Procedures (SOPs).
Create and manage operational budgets to ensure cost efficiency.
Maintain strong relationships with vendors and service providers to ensure quality service.
Identify and implement upgrades to enhance guest experience
Monitor and respond to reviews, enhancing the property’s reputation.
Develop promotional strategies to attract guests.
Regular updates and strategy discussions with supervisors.
Address high-level guest grievances, implementing service recovery strategies to resolve issues.
Bachelor’s degree in Hospitality, Business, or a related field, Masters Degree preferred
5+ years of experience in a managerial role within hospitality operations.
Bonus Points - these are nonessential, but a bonus if you have them
Experience in managing large-scale villa or hotel operations.
Knowledge of financial management and budgeting processes.
Strong knowledge of market demand and competition study.
StayVista is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decisions based on race, colour, religion, caste, creed, nationality, age, sex, including pregnancy, childbirth, or related medical conditions, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected under applicable laws.