International Key Account Manager
8 hours ago
ResponsibilitiesClient Relationship Management:Build and maintain strong, long-term relationships with key clients.Act as the main point of contact for clients' A2P SMS needs.Understand client business goals and ensure alignment with messaging solutions.Revenue Growth:Identify opportunities to upsell or cross-sell A2P SMS services.Develop and execute account plans to meet or exceed revenue targets.Monitor market trends and adjust strategies to capitalize on new opportunities.Solution Development:Work closely with technical and product teams to deliver customized SMS solutions.Ensure high-quality delivery and performance of messaging services.Account Performance Monitoring:Track account performance metrics such as revenue, traffic volume, and delivery rates.Analyze usage data to provide actionable insights and recommendations to clients.Collaboration with Internal Teams:Coordinate with marketing, legal, finance and technical teams to address client needs effectively.Manage escalations impacting SMS delivery or service quality.Contract Negotiation:Negotiate pricing, terms, and contracts to achieve mutually beneficial agreements.Ensure compliance with legal and regulatory standards in SMS messaging.Reporting and Documentation:Provide regular updates to management on account performance and client feedback.Maintain accurate records of client interactions, agreements, and communications.
Key Skills and QualificationsIndustry Knowledge:Strong understanding of the A2P SMS ecosystem, including operators, aggregators, messaging platforms, routing, and industry regulations.Communication Skills:Excellent verbal and written communication skills to interact effectively with clients and stakeholders.Sales and Negotiation:Proven ability to drive revenue through strategic account management and negotiation.Analytical Skills:Capability to analyze data and generate insights to improve account performance.Problem-Solving:Ability to resolve technical or business challenges quickly and effectively.Technical Acumen:Familiarity with SMS gateways, APIs, and telecom protocols (e.g., SMPP).
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