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Customer Experience Specialist

2 months ago

gurgaon, India VAMA App Full time
Company Description
VAMA is a one-stop virtual platform located in Gurugram that provides easy access to an array of services for one's religious/spiritual journey. Whether you need answers from expert astrologers or desire to experience virtual puja and mandir darshan, VAMA App offers it all. With VAMA, you can conveniently connect with India's VIP astrologers and explore various spiritual services.
Role Description
This is a full-time on-site role for a Customer Experience Specialist at VAMA App located in Gurugram. As a Customer Experience Specialist, you will be responsible for providing exceptional customer service and support to users of the VAMA App. Your day-to-day tasks will include assisting customers with their inquiries, troubleshooting technical issues, ensuring customer satisfaction, and maintaining a positive and helpful attitude.
Qualifications
Strong communication and interpersonal skills
Customer service experience
Problem-solving and conflict resolution skills
Ability to work well in a fast-paced environment
Attention to detail and organization
Ability to multitask and prioritize tasks effectively
Knowledge of Freshdesk will be a plus
Knowledge of religious/spiritual practices and astrology is a plus
Fluency in multiple languages (Hindi and English) is a must