HairOriginals - Sales Head

1 day ago

Gurugram, India Jaggi brothers Full time

Title: Sales Head In-House TelesalesLocation: Gurgaon (Work From Office)Working Days: 5.5 Days/WeekExperience: 10+ YearsAbout is Indias fastest-growing premium human hair extensions brand proudly made in India and loved globally. Backed by Shark Tank India, were on a mission to redefine beauty and confidence through 100% natural human hair solutions. With Experience Centres across major cities and aggressive expansion plans, were looking for a retail leader who can drive profitability, scale operations, and create unmatched customer experiences across India.Role Overview:HairOriginals is looking for an experienced and dynamic Sales Head to lead, scale, and manage our in-house telesales organization. The ideal candidate will bring deep experience in high-velocity sales, team leadership, performance management, and strong understanding of sales funnels, lead qualification, conversion metrics, and customer experience.You will be responsible for building a high-performing telesales engine that converts leads from all channels (website, home trial, experience centers, campaigns, referrals, WhatsApp).Key Responsibilities:1. Telesales Team Leadership- Lead and manage the entire in-house telesales team (Team Leads + Agents).- Hire, train, coach, and motivate team members to achieve monthly targets.- Implement a strong sales culture focused on performance, discipline & ownership.2. Sales Strategy & Execution- Build structured call flows, scripts, rebuttals, follow-up strategies.- Improve lead-to-visit & lead-to-conversion ratios across all product categories.- Set weekly & monthly sales targets for teams and individuals.- Ensure strict adherence to response time SLAs and call quality standards.3. Funnel & Performance ManagementMonitor and optimize:- Lead allocation- Call attempts & connection rate- Qualification rate- Visit booking rate- Show rate at Experience Centres / Home Trials- Conversion & revenue- Work closely with marketing to improve lead quality and customer segmentation.4. Process & System Management- Implement SOPs, daily huddles, reporting systems and structured follow-up frameworks.- Work with CRM/admin layer teams to improve workflows, lead routing, and dashboards.- Identify operational gaps and fix leakage (missed calls, delays, non-responses).5. Training & Quality- Create continuous training programs (product knowledge, grooming, communication).- Conduct call audits, quality checks, and feedback sessions.- Ensure high customer satisfaction, empathy, and trust-building skills within the team.6. Reporting & Insights- Publish daily/weekly/monthly performance reports.- Provide insights on lead quality, conversion blockers, and customer trends.- Forecast sales volumes & manpower 10+ years of experience in telesales / inside sales, with at least 4 to 5 years in a leadership role.- Proven experience managing high-volume telesales teams.- Strong understanding of CRM systems, sales funnels, and performance metrics.- Excellent communication, coaching, and team-building skills.- High ownership, target-driven, and disciplined.- Experience in D2C, services, consumer products, beauty, personal care, or similar fast-paced environments preferred.What We Offer:- Lead the sales engine of Indias premium human hair brand.- High ownership, strategic role directly impacting business growth.- Young, fast-moving environment with strong cross-functional support. (ref:iimjobs.com)

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