Implementation Coordinator

4 weeks ago

Pune, Maharashtra, India Cross Country Healthcare Full time

BASIC PURPOSE:

The Implementation Coordinator plays a key role in ensuring the seamless execution of back-end implementation activities in support of enterprise programs. This individual works closely with Implementation Managers, Enterprise Solutions Directors, Product team, and other internal stakeholders to support documentation, training documentation, system staging, and data migration initiatives for the Intellify platform. The role is highly detail-oriented and process-driven, providing critical structure to support go-live readiness and operational excellence.

  • Shift Timing : 3 PM – 12 AM (IST)

ESSENTIAL FUNCTIONS:

  • Own meeting logistics including scheduling, agenda preparation, and detailed meeting minutes for internal implementation workgroups.
  • Maintain and update the Implementation Workbook and related project documentation in collaboration with Implementation and Enterprise Solutions Managers.
  • Support the creation, formatting, and maintenance of Intellify training materials and internal and external-facing documentation.
  • Perform data staging and configuration setup in the Intellify platform to prepare for sales, go-live and testing activities (e.g., 2-Year staging setups).
  • Assist with profile creation and migration support activities during client onboarding transitions.
  • Serve as documentation lead to ensure consistent and organized records across shared implementation platforms.
  • Proactively identify missing inputs and coordinate with internal stakeholders to resolve gaps.
  • Collaborate cross-functionally with other support roles to ensure timelines and deliverables are met.
  • Other duties as assigned.

QUALIFICATIONS:

  • High attention to detail and excellent organizational skills.
  • Ability to work independently and take initiative in a fast-paced environment.
  • Strong understanding of system configuration principles and change management best practices.
  • Familiarity with software testing processes, including writing and executing test cases.
  • Excellent written and verbal communication skills; experience delivering training or support documentation is a plus.
  • Strong analytical skills with the ability to understand business processes and translate them into technical solutions.
  • Self-starter who thrives in a cross-functional, collaborative environment.
  • Demonstrated ability to manage multiple tasks simultaneously, prioritize effectively, and meet deadlines in a fast-paced environments.
  • Proficiency in Smartsheet is required.
  • Salesforce and Docusign experience required.
  • Proficiency in MS Word, MS Excel, MS Visio and MS PowerPoint required.
  • Basic knowledge of ServiceNow or other Service Desk applications.

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