Client Implementation Manager

3 weeks ago

Pune, Maharashtra, India TopSource Worldwide Full time

Overview of the Role:

- We are seeking a dynamic and detail-oriented Implementation Consultant to lead the onboarding and implementation of new clients across our global service lines, including Global Payroll, Entity Setup & Solutions, and Employer of Record (EOR).

- This role involves end-to-end project coordination, stakeholder communication, solution validation, and ensuring a seamless transition from sales to operations.

Key Responsibilities:

Client Onboarding & Project Management.

- Lead and manage implementation projects from contract signature through to successful handover to operations.

- Organize and drive kick-off meetings with internal and external stakeholders.

- Develop & manage project timelines and deliverables across multiple service lines and countries.

Process Management.

- Coordinate scope validation activities and confirm client requirements against signed contracts (SoW, MSA, etc.

- Liaise with in-country partners (ICPs) and internal teams to ensure capability alignment and resource availability.

- Validate local compliance and operational setup in collaboration with internal compliance, legal, and delivery teams.

Stakeholder Engagement.

- Act as the primary point of contact for clients during the implementation phase.

- Ensure timely and professional communication between sales, delivery, legal, payroll, and third-party vendors.

- Provide regular status updates and manage expectations through structured progress reporting.

Documentation & Systems Setup.

- Ensure accurate documentation of project plans, client requirements, and decisions.

- Facilitate setup in internal systems, including entity master data, payroll platforms, and compliance checklists.

- Oversee transitions to operational teams and ensure readiness for service delivery.

Desired Characteristics:

- Strong project management and organizational skills.

- Excellent verbal and written communication in English.

- Ability to manage multiple stakeholders and prioritize conflicting demands.

- Proficient with Microsoft Excel, project management tools(MS Project).

- Customer-first mindset with a focus on solution delivery.

- Culturally aware with a global mindset.

- Detail-oriented, proactive, and comfortable in a fast-paced, evolving environment.

Qualification for the Role:

- Minimum 3-5 years of experience in implementation, project coordination, or onboarding - preferably in global payroll, HR, EOR, or professional services.

- Any graduate or postgraduate.

(ref:iimjobs.com)

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