Customer Service Operator

1 week ago

Madurai, India Turing Full time

Role Overview: We are seekingdetail-oriented professionalswith hands-on experience incustomer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking oflarge language models (LLMs) . Your work will focus onrecreating real-world support scenarios , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards.What You’ll Do: Recreate workflows forticket handling, chat/email support, refunds/returns, and knowledge base management . ValidateAI-generated outputsin customer support scenarios to ensure accuracy, compliance, and trustworthiness. Simulateescalations, SLA tracking, and quality auditswithin support workflows. Providestructured annotations and datasetsto improve LLM training and evaluation.Required Qualifications: Proven experience incustomer service operations(ticket handling, chat/email workflows, refunds/returns, knowledge base upkeep). Familiarity with workflow tools (e.g., Zendesk, Freshdesk, Salesforce Service Cloud, ServiceNow, Jira, or equivalents). Strongattention to detailand ability to spot weaknesses in AI-generated workflows. Understanding of howoperational datais used to train and evaluate LLMs. Excellent written English for creatingtraining-quality datasetsand validating AI outputs.Perks of Freelancing with Turing: Remote-first and flexiblework environment. Opportunity to work oncutting-edge AI projectswith leading LLM companies. Potential forcontract extensionbased on performance and project needs.Offer Details: Commitment:Minimum 30 hours/week (at least 4 hours/day, with 4 hours overlapping PST). Engagement Type:Contractor / Freelancer (no medical or paid leave). Duration:1 month (possible extension).

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