Customer Service Assistant

4 days ago

Madurai, India Basu Service Solutions Full time

A minimum of 1-2 years of total work experience including experience into Mobile or Laptop service.

**Responsibilities**
- Provide service and customer support during field visits or dispatches
- Manage all on-site installation, repair, maintenance, and test tasks
- Educating the client on how to use and maintain their device
- Diagnose errors or technical problems and determine proper solutions
- Produce timely and detailed service reports
- Adhere company’s filed procedures and protocols
- Comprehend customer requirements and make appropriate recommendations/briefings
- Build positive relationships with customers

**Requirements and skills**
- Proven Field Service experience
- Ability to troubleshoot, test, repair and service
- Excellent communication, interpersonal and diagnostic skills
- Must be able to meet the physical requirements of the job which include bending, lifting heavy equipment and working in confined spaces
- Valid driver's license and reliable transportation
- Ability to effectively manage time

**Job Types**: Full-time, Permanent

**Salary**: From ₹12,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Fixed shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Madurai, Tamil Nadu: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

**Speak with the employer**
+91 9788864145

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