Customer Service Executive

4 weeks ago

Madurai, India Policy Era Insurance Broking Pvt Ltd Full time

Customer Service Executive | PolicyEraLocation: Bhandup (Central Suburbs, Mumbai)Compensation: ₹30,000 per monthExperience Required: Minimum 2 years in customer service or client managementIndustry: InsurTech / Insurance ServicesAbout PolicyEraAt policyera.com, we are redefining how customers experience insurance. With a strong focus on transparency, reliability, and service excellence, we aim to make insurance simpler, faster, and more client-centric. As a part of our growing team, you will have the opportunity to contribute to an organization that values innovation, integrity, and impactful customer relationships.About the RoleWe are seeking a Customer Service Executive who is proactive, empathetic, and highly organized. In this role, you will be the bridge between our clients and our internal teams — ensuring every customer receives a seamless and satisfying experience through timely communication, issue resolution, and professional service delivery.Key ResponsibilitiesClient CommunicationHandle client queries efficiently via phone, email, and in-person interactions.Conduct site visits as required to provide personalized support and resolve issues.Customer Service ExcellenceEnsure high levels of client satisfaction by managing and resolving complaints effectively.Demonstrate empathy, patience, and professionalism in all customer interactions.Data & Process ManagementMaintain detailed records of all client communications, issues, and resolutions.Prepare regular reports and insights on customer service performance and feedback.Collaboration & CoordinationLiaise with internal departments to ensure timely resolution of client concerns.Partner with sales and operations teams to enhance the overall customer journey.Continuous ImprovementIdentify areas for improving service quality and customer experience.Contribute ideas and strategies to strengthen client management processes.Required Skills & QualificationsBachelor’s degree or equivalent qualification.Minimum 2 years of experience in customer service, client management, or a related domain (insurance industry experience preferred).Excellent verbal and written communication skills.Strong organizational, coordination, and multitasking abilities.Proficiency in MS Office and common customer service tools/software.Problem-solving mindset with a customer-first attitude.Willingness to travel for client visits when required.Perks & BenefitsCompetitive CTC of ₹30,000 per month.Be part of one of the fastest-growing industries in India — InsurTech.Opportunities for career growth and professional development within PolicyEra.A collaborative, positive, and inclusive work culture.Why Join PolicyEra?At PolicyEra, we don’t just serve clients — we build relationships. If you are someone who thrives on delivering excellent service, solving challenges, and creating meaningful impact in people’s lives, this is the role for you.

  • Customer Service Executive

    1 week ago

    Madurai, Tamil Nadu, India Brokerage Free Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    We are looking for a proactive and detail-oriented Customer Support Executive / Operations Executive to join our team. The ideal candidate will be responsible for understanding our products and services, assisting customers during onboarding, resolving queries, and ensuring smooth operational flow.Responsibilities and Duties:Provide prompt and effective...

  • Customer Service Executive

    1 week ago

    Madurai, Tamil Nadu, India Fairlands Technology Services Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Job description:We are looking for a proactive and detail-oriented Customer Support Executive / Operations Executive to join our team. The ideal candidate will be responsible for understanding our products and services, assisting customers during onboarding, resolving queries, and ensuring smooth operational flow.Responsibilities and Duties:Provide prompt...

  • Customer Service Representative

    2 weeks ago

    Madurai, Tamil Nadu, India Coats Group Full time ₹ 2,00,000 - ₹ 8,00,000 per year

    Business Title: Customer Service RepresentativeLocation: MaduraiRole Purpose:The purpose of this role is to provide one stop/single point of contact for customers across the country/cluster while proactively servicing, building strong customer relationship and supporting as well as promoting digital solutions/channels and marketing campaigns to improve...

  • Customer Service Executive

    18 hours ago

    Arapalayam, Madurai, Tamil Nadu, India Canopus Exchange Full time

    **Role: Customer service Executive (Tele calling)** **Department**:Sales & Business Development **Location**:Madurai, Tamil Nadu **Employment Type** : Full Time, Permanent Job Summary of Customer Support Jobs in Madurai: **Location**: Madurai. Pay: ₹10,819.83 - ₹45,323.51 per month **Education**: - Bachelor's (preferred) **Experience**: - total...

  • Customer Service Associate

    2 weeks ago

    Madurai, India Beehive Call Services Full time

    Roles and Responsibilities - Develop objectives for the call center’s day-to-day activities - Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) - Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.) - Hire, coach and provide training to personnel to maintain...

  • Customer Care Executive

    2 weeks ago

    Madurai, India HappyJobs Full time

    **Job Information**: Job Function - Customer ServiceWork Experience - 1-3 yearsIndustry - Health CareCity - Madurai SouthProvince - Tamil NaduCountry - IndiaPostal Code - 625004- We are recruiting - ** Customer Care Executive** for a Health care facility. Job Location - **Madurai**. **Responsibilities: - **- Receive customers and attend to their queries...

  • Customer Service Executive

    3 days ago

    K. K. Nagar, Madurai, Tamil Nadu, India Renew+ Hair And Skin care Full time

    We are seeking a motivated and enthusiastic Customer Care Executive to join our dynamic customer support team. In this role, you will be responsible for reaching out to customers to provide assistance, address inquiries, promote services or products, and ensure customer satisfaction. Who Can Apply: Previous experience in customer service, sales, or a call...

  • Customer Support Executive

    3 days ago

    madurai, India OCTS Pvt. Ltd. Full time

    The Role: We are seeking a dedicated and customer-oriented individual to join our team as a Customer Support Executive for the night shift. In this role, you will be responsible for providing exceptional customer service and assistance to our clients during nighttime hours. Your primary objective will be to address customer inquiries, resolve issues, and...

  • Customer Support Executive

    4 days ago

    Madurai, Tamil Nadu, India OCTS Pvt. Ltd. Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    The Role: We are seeking a dedicated and customer-oriented individual to join our team as a Customer Support Executive for the night shift. In this role, you will be responsible for providing exceptional customer service and assistance to our clients during nighttime hours. Your primary objective will be to address customer inquiries, resolve issues, and...

  • Customer Relationship Executive

    2 weeks ago

    Madurai, India JAYASHREE SPUN BOND Full time

    CUSTOMER RELATIONSHIP EXECUTIVE No of openings: 10 Work Timing: 9:00 am to 6:30 pm Location: Jayashree spun bond (office) no: 42, Old kuyavarpalayam road, Madurai - 625009 Education Qualification: Any degree - To handle existing customer’s fabrics requirements. - To develop new customers through the leads generated. - To handle the day to day sales...