Customer Service Executive

3 days ago


K K Nagar Madurai Tamil Nadu, India Renew+ Hair And Skin care Full time

We are seeking a motivated and enthusiastic Customer Care Executive to join our dynamic customer support team. In this role, you will be responsible for reaching out to customers to provide assistance, address inquiries, promote services or products, and ensure customer satisfaction.

Who Can Apply:
Previous experience in customer service, sales, or a call center environment is preferred.
- Excellent verbal and written communication skills; proficiency in [languages, if required].
- Strong problem-solving skills and the ability to empathize with customers.

Key Responsibility:

- Conduct outbound calls to existing or potential customers to provide information, answer queries, and promote products or services.
- Follow up with customers to ensure their needs are met and to gather feedback on services or products used.
- Manage and resolve customer complaints and concerns in a professional and efficient manner.
- Maintain a thorough understanding of our products and services to effectively address customer inquiries.
- Document customer interactions, feedback, and any relevant information in the CRM system accurately.
- Collaborate with other departments to resolve customer issues and improve overall service delivery.
- Identify sales opportunities and upsell or cross-sell products and services as appropriate.
- Meet and exceed daily and monthly call targets and quality standards.

Pay: ₹9,086.54 - ₹17,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person



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