Service Delivery Manager

2 months ago


Chennai, India Resourcetree Global Services Full time

Job Description :


As a Service Delivery Manager, you will be responsible for below :

- Responsible for end-to-end management of Production support for a large account, act as a go-to person for solutioning, RFP/ Solutioning.

- Experience in managing delivery across all support layers ( L1,L2 and L3 ) including minor enhancements and automation initiatives.

- Drive thought leadership for next gen support processes in an Agile, automation first environment, define best practices and knowledge management protocols.

- Understand and manage SLA against customer contracts within a 24x7 model, run war rooms for P1 issues and manage customer escalations efficiently.

- Identify customer issues proactively, drive RCA reactively and maintain an excellent relationship with end-users and stakeholders.

- Provide up to date management reporting on regular basis to internal and external stakeholders.

What do we expect?

- 13+ years of IT experience with 3+ years of working in a playing role as Service Delivery Manager for large customer.

- A fair degree of technical understanding of Data Engineering based Programs and Analytics

concepts involving Cloud based ETL BI-based programs preferably in Azure platform.

- Experience in various SDM areas including Service Management, Incident tracking Service Management, RCA, Problem management, change man.

- Experience in Managing Prod environment, incident / ticket management, problem solution, ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery & process management on Service Management.

- Proficiency in leading both physical and virtual teams along with 3rd party vendors, exceptional knowledge in Agile delivery principle, solid resource planning and problem-solving skills.

- People Management - Managing team morale and building a high-energy, high-performance team. Plan and execute people rotation, training, and mentoring.

- Good understanding of DevOps tools/practices, monitoring tools and automation suites

- A fair degree of technical understanding of Data Engineering based Programs and Analytics concepts involving on-prem / Cloud based ETL & BI-based programs.

- Excellent interpersonal skills and communication skills.

(ref:hirist.tech)

  • Chennai, Tamil Nadu, India Resourcetree Global Services Full time

    Job Title: Service Delivery ManagerAbout the Role:We are seeking an experienced Service Delivery Manager to join our team at Resourcetree Global Services. As a Service Delivery Manager, you will be responsible for the end-to-end management of production support for a large account, acting as a go-to person for solutioning, RFP/Solutioning.Key...


  • Chennai, India Resource Tree Full time

    Role : Service Delivery Manager - Sustain "Azure"Location : ChennaiKey Responsibilities : 1. Service Delivery Management : - Oversee the delivery of services and solutions to ensure they meet or exceed client expectations.- Develop and implement strategies to enhance service delivery efficiency and effectiveness.- Act as the primary point of contact for...


  • Chennai, India Resource Tree Full time

    Role : Service Delivery Manager - Sustain "Azure"Location : ChennaiKey Responsibilities : 1. Service Delivery Management : - Oversee the delivery of services and solutions to ensure they meet or exceed client expectations.- Develop and implement strategies to enhance service delivery efficiency and effectiveness.- Act as the primary point of contact for...


  • Chennai, Tamil Nadu, India Resourcetree Full time

    About This Role:As a key member of our team at Resourcetree, you will play a critical role in ensuring the highest level of service delivery to our customers. Your expertise will be instrumental in driving thought leadership for next-generation support processes, defining best practices, and knowledge management protocols in an Agile, automation-first...


  • Chennai, Tamil Nadu, India Tata Consultancy Services Full time

    Tata Consultancy Services is a leading global IT services company seeking an experienced IT Service Delivery Manager to lead our Service Management team. The ideal candidate will have 8-10 years of experience in service integration and management, with a strong understanding of ITIL and IT Service Management platforms.The role involves incident and change &...


  • Chennai, Tamil Nadu, India Hapag-Lloyd Full time

    IT Service Delivery and Project ManagerAs a key member of our IT team, you will oversee the delivery of high-quality IT support services to our internal users. Your responsibilities will include ensuring the efficient and effective delivery of IT services, aligning with our IT product team, and driving continuous improvement initiatives to enhance service...


  • Chennai, India Vizlogic Digital Solutions Pvt. Ltd. Full time

    About the CompanyVizlogic is looking to hire a position of Delivery Director / Sr. Director with expert knowledge of project management and technical specialty who could handle large account(s). The key deliverables are:About the RoleWhat we need:Delivery Sr DirectorDelivery ManagementClient ManagementStakeholder ManagementTeam ManagementBudget...


  • Chennai, India Vizlogic Digital Solutions Pvt. Ltd. Full time

    About the Company Vizlogic is looking to hire a position of Delivery Director / Sr. Director with expert knowledge of project management and technical specialty who could handle large account(s). The key deliverables are:About the RoleWhat we need:Delivery Sr DirectorDelivery ManagementClient ManagementStakeholder ManagementTeam ManagementBudget...


  • Chennai, Tamil Nadu, India Access Healthcare Services Full time

    Access Healthcare Services is currently seeking an experienced Technical Service Delivery Manager to coordinate the day-to-day service delivery of its Coding function for assigned accounts.Job OverviewThe ideal candidate will have over 12 years of relevant experience and a proven track record of excellence in Coding and people management.Key...


  • Chennai, India Ensono Full time

    About us (Ensono) Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and...


  • Chennai, Tamil Nadu, India Resourcetree Global Services Full time

    Job Description:As a seasoned IT professional, you will be responsible for the end-to-end management of Production support for a large account, serving as the primary point of contact for solutioning and RFP/solutioning.Key Responsibilities:Manage delivery across all support layers (L1, L2, and L3), including minor enhancements and automation...


  • Chennai, India Resourcetree Global Services Full time

    Job Description : As a Service Delivery Manager, you will be responsible for below : - Responsible for end-to-end management of Production support for a large account, act as a go-to person for solutioning, RFP/ Solutioning.- Experience in managing delivery across all support layers ( L1,L2 and L3 ) including minor enhancements and automation initiatives.-...


  • Chennai, India Bahwan Cybertek Group Full time

    1. Manage the E2E delivery of the assigned account(s)2. Overall 18-20 years experience in IT with atleast 6 years experience in managing the delivery, operations, resourcing and financials of accounts with a minimum size of USD 5-10Mn annual revenue (80-100 FTEs)3. Experience in managing teams from multiple geographies and technologies4. Experience in...


  • Chennai, India Vizlogic Digital Solutions Pvt. Ltd. Full time

    About the Company Vizlogic is looking to hire a position of Delivery Director / Sr. Director with expert knowledge of project management and technical specialty who could handle large account(s). The key deliverables are:About the Role What we need:Delivery Sr DirectorDelivery ManagementClient ManagementStakeholder ManagementTeam ManagementBudget...


  • Chennai, India Vizlogic Digital Solutions Pvt. Ltd. Full time

    About the Company Vizlogic is looking to hire a position of Delivery Director / Sr. Director with expert knowledge of project management and technical specialty who could handle large account(s). The key deliverables are:About the Role What we need:Delivery Sr DirectorDelivery ManagementClient ManagementStakeholder ManagementTeam ManagementBudget...


  • Chennai, India Vizlogic Digital Solutions Pvt. Ltd. Full time

    About the Company Vizlogic is looking to hire a position of Delivery Director / Sr. Director with expert knowledge of project management and technical specialty who could handle large account(s). The key deliverables are: About the Role What we need: Delivery Sr Director Delivery Management Client Management Stakeholder Management ...


  • Chennai, India Vizlogic Digital Solutions Pvt. Ltd. Full time

    About the Company Vizlogic is looking to hire a position of Delivery Director / Sr. Director with expert knowledge of project management and technical specialty who could handle large account(s). The key deliverables are: About the Role What we need: Delivery Sr Director Delivery Management Client Management Stakeholder Management Team Management Budget...


  • Chennai, India Vizlogic Digital Solutions Pvt. Ltd. Full time

    About the CompanyVizlogic is looking to hire a position of Delivery Director / Sr. Director with expert knowledge of project management and technical specialty who could handle large account(s). The key deliverables are:About the RoleWhat we need:Delivery Sr DirectorDelivery ManagementClient ManagementStakeholder ManagementTeam ManagementBudget...


  • Chennai, India Hapag-Lloyd AG Full time

    Service Delivery and Project Manager IT Support Services Service Delivery and Project Manager IT Support Services Full Time Chennai, Tamil Nadu, India With Professional Experience 9/17/24 1732972 ...


  • Chennai, Tamil Nadu, India Tata Consultancy Services Full time

    About the RoleAs a Service Delivery Leader at Tata Consultancy Services, you will play a pivotal role in ensuring high-quality service delivery across multiple functions, including IT support, operations, and customer service.Main ResponsibilitiesManage and ensure seamless service delivery by developing and enforcing service standards, SLAs, and KPIs to...