Senior service delivery manager

3 weeks ago


Chennai, India Vizlogic Digital Solutions Pvt. Ltd. Full time
About the Company
Vizlogic is looking to hire a position of Delivery Director / Sr. Director with expert knowledge of project management and technical specialty who could handle large account(s). The key deliverables are:
About the Role
What we need:
Delivery Sr Director
Delivery Management
Client Management
Stakeholder Management
Team Management
Budget Management
Experience with SAAS Product or Product based organization and not from services organization
Clear and Professional level communication skills in English
Experience in Product Customization and implementation
Experience with multiple customer rollouts and customer integrations/implementations
Experience in multi-county implementations (Good to have)
Responsibilities
Manage highly complex assignments that involves high degree of risk and that impacts the performance of the account/business unit.
Ensure profitability of the given account(s).
Responsible for account mining – to spot and create opportunities for Ivy to further leverage out product offerings building more revenue from the account.
Single point of contact for the client.
Managing deliveries to ensure excellent client experience.
Scope Management – Manage scope and ensure any changes to scope are captured and converted to billable CR’s as appropriate.
Partnering with the client to help them fully leverage DMS/SFA product for driving maximum business value.
Qualifications
BE/Btech/MCA
Required Skills
Experience in DMS/SFA Service Delivery
Experience with SAAS Product or Product based organization and not from services organization
Clear and Professional level communication skills in English
Experience in Product Customization and implementation
Experience with multiple customer rollouts and customer integrations/implementations
Experience in multi-county implementations (Good to have)
Pay range and compensation package
INR 40 LPA - INR 60 LPA
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