Awign - Delivery Head - Staffing

3 weeks ago

Bengaluru, India Awign Full time

Awign Expert is a specialized platform that connects businesses with highly skilled professionals for long-term, project-based contractual roles. Unlike typical gig platforms, Awign Expert focuses on high-value engagements that often last about 12 months. It offers opportunities in various sectors, including IT, data science, cloud computing, and AI, catering to startups and large enterprises.

Job Summary:

The Delivery Head is responsible for leading the Awign Staffing division and managing the end-to-end recruitment delivery process, ensuring client expectations are met or exceeded, and leading a team of recruiters and account managers. This role requires a strategic mindset to drive operational efficiency, client satisfaction, and profitability within the staffing division. The Delivery Head works closely with clients, vendors, and internal teams to deliver high-quality staffing solutions across various industries and roles.

Key Responsibilities:

1. Strategic Leadership & Planning

- Develop and implement delivery strategies that align with company goals and client expectations.

- Forecast recruitment needs based on client pipelines and manage resources accordingly.

- Monitor market trends to adapt delivery processes, ensuring competitiveness and relevance.

2. Team Management & Development

- Lead and mentor a team of recruiters, delivery managers, and account managers.

- Set and review KPIs for the team, ensuring high performance and productivity.

3. Client Relationship Management

- Build and maintain strong relationships with key clients, acting as the primary point of contact for escalations and service reviews.

- Conduct regular client meetings to review progress, address challenges, and identify future needs.

- Ensure client satisfaction by delivering quality candidates within agreed timelines.

4. Delivery Operations

- Oversee the full recruitment lifecycle, from sourcing and screening to offer management and onboarding.

- Establish and maintain efficient processes for candidate management, interview coordination, and feedback.

- Ensure adherence to service level agreements (SLAs) and client requirements for every placement.

5. Performance Monitoring & Reporting

- Track and report delivery metrics, such as time-to-fill, quality of hire, and retention rates.

- Analyze delivery data to identify bottlenecks and areas for improvement.

- Provide regular updates to senior management on delivery performance and client satisfaction.

6. Process Optimization

- Continuously improve recruitment processes to reduce costs, improve efficiency, and enhance candidate quality.

- Work with technology and operations teams to implement recruitment tools and automation solutions.

- Maintain compliance with relevant legal and regulatory standards in staffing.

7. Financial Accountability

- Manage budgets and P & L for the delivery team, optimizing resources to meet financial targets.

- Collaborate with finance and sales to maximize profitability on each account.

- Identify opportunities for upselling or expanding services within existing accounts.

Qualifications and Skills

- 10 to 15 years of experience in IT staffing with a proven track record in a leadership role. 5 years of minimum experience in a leadership role.

- Deep understanding of the IT staffing industry, including trends, challenges, and best practices.

- Superior consulting, leadership, management, interpersonal, and mentoring skills

- Strong client management skills, with experience handling complex accounts and escalations.

- Exceptional leadership and team management abilities.

- Analytical mindset, with proficiency in data analysis and performance tracking.

- Process improvement/continuous improvement or project management skills

- Ability to work in complex environments and deal with ambiguity, uncertainty and challenges

- Should have commercial acumen and client focus

- Excellent verbal and written communication skills.

- Bachelor's degree in Business or a related field; MBA or other advanced degree preferred.

- Knowledge of compliance and legal aspects related to staffing and recruitment.

- Proven project management skills with a focus on process improvement.

What We Offer :

Competitive Salary & ESOP

20 Lakh Insurance coverage.

A phenomenal work environment with huge ownership and growth opportunities.

A high-performance, high-velocity environment at the cutting edge of growth.

Rubbing shoulders with some of the smartest folks in the ecosystem.

Strong ownership expectation and freedom to fail.

Unconventional performance-driven career growth.

Commitment to Equal Opportunity :

Awign is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law.

(ref:iimjobs.com)

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