Staffing Delivery Manager
3 weeks ago
Location: Bangalore
Company: Microgreen Technologies
Industry: IT Staffing and Recruitment
Experience: 8-12 years in staffing (with a focus on contractual hiring) and account management in staffing companies
Key Account: Infosys (or similar large IT clients)
Employment Type: Full-Time
Job Summary:
We are looking for an experienced Staffing Delivery Manager with a strong background in contractual hiring and managing large staffing accounts, particularly Infosys or similar clients. The ideal candidate will lead the recruitment delivery process, ensure seamless communication between the recruitment team and clients, and maintain high levels of client satisfaction.
Key Responsibilities:
Delivery Management:
- End-to-End Recruitment Delivery: Oversee the full lifecycle of recruitment for contractual positions, ensuring timely fulfillment of client requirements.- Team Leadership: Manage and mentor a team of recruiters to meet delivery targets for IT contract staffing.- Candidate Pipeline: Ensure a strong pipeline of qualified candidates by working closely with the sourcing and recruitment teams.- Client-Specific Delivery: Tailor the recruitment strategy to meet the specific demands of large accounts like Infosys, ensuring alignment with client expectations.
Account Management:
- Primary Client Contact: Act as the key point of contact for the Infosys account, fostering a strong client relationship through regular communication and updates.- SLAs and KPIs: Ensure delivery adhere to agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), regularly tracking progress and sharing reports with the client.- Client Retention & Growth: Identify new business opportunities within existing client accounts, working to expand services or solutions where possible.
Operational Excellence:
- Compliance & Contract Management: Ensure all contracts, labor laws, and client-specific requirements are followed.- Issue Resolution: Handle escalations and resolve client concerns quickly to maintain high levels of client satisfaction.- Performance Reporting: Regularly prepare and present performance metrics, hiring timelines, and other relevant data to internal stakeholders and clients.
Vendor & Partner Management:
- Vendor Relationships: Manage relationships with third-party vendors when needed to meet high-volume hiring demands.- Partnership Development: Build and maintain strong working relationships with partners to support recruitment efforts.
Key Requirements:
- Educational Qualification: Bachelor’s or master’s degree in HR, Business Administration, or related fields.- Experience:- 8+ years in staffing and recruitment, with extensive experience in contractual hiring.- Proven experience in managing large client accounts, especially Infosys or similar IT clients.- Skills:- Strong leadership, project management, and problem-solving skills.- Excellent communication, client relationship, and negotiation skills.- Deep understanding of the IT industry and contractual hiring processes.
Preferred Skills:
- Experience with ATS systems (e.g., Taleo, Bullhorn) and CRM tools.- Prior experience managing large staffing projects for Tier-1 IT clients.- Strong knowledge of staffing compliance, labor laws, and contractual hiring trends.
Personal Attributes:
- Client-Focused: Ability to maintain high client satisfaction levels through consistent communication and service delivery.- Results-Driven: A self-starter who is focused on achieving hiring targets and delivering outstanding service.- Leadership: Motivates and manages teams effectively to meet recruitment objectives.
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