Delivery Head

3 weeks ago

Bengaluru, India Awign Full time

Job Summary:

The Delivery Head is responsible to lead Awign Staffing division (Awign Expert) and manage the end-to-end recruitment delivery process, ensuring client expectations are met or exceeded, and leading a team of recruiters and account managers. This role requires a strategic mindset to drive operational efficiency, client satisfaction, and profitability within the staffing division. The Delivery Head works closely with clients, vendors, and internal teams to deliver high-quality staffing solutions across various industries and roles.



Key Responsibilities:

1. Strategic Leadership & Planning

  • Develop and implement delivery strategies that align with company goals and client expectations
  • Forecast recruitment needs based on client pipelines and manage resources accordingly
  • Monitor market trends to adapt delivery processes, ensuring competitiveness and relevance


2. Team Management

  • Lead and mentor a team of recruiters, delivery managers, and account manager
  • Set and review KPIs for the team, ensuring high performance and productivity


3. Client Relationship Management

  • Build and maintain strong relationships with key clients, acting as the primary point of contact for escalations and service reviews
  • Conduct regular client meetings to review progress, address challenges, and identify future needs
  • Ensure client satisfaction by delivering quality candidates within agreed timelines


4. Delivery Operations

  • Oversee the full recruitment lifecycle, from sourcing and screening to offer management and onboarding
  • Establish and maintain efficient processes for candidate management, interview coordination, and feedback
  • Ensure adherence to service level agreements (SLAs) and client requirements for every placement


5. Performance Monitoring & Reporing

  • Track and report delivery metrics, such as time-to-fill, quality of hire, and retention rates
  • Analyse delivery data to identify bottlenecks and areas for improvement
  • Provide regular updates to senior management on delivery performance and client satisfaction


6. Process Optimisations

  • Continuously improve recruitment processes to reduce costs, improve efficiency, and enhance candidate quality
  • Work with technology and operations teams to implement recruitment tools and automation solutions.
  • Maintain compliance with relevant legal and regulatory standards in IT staffing


7. Financial Accountability


  • Manage budgets and P & L for the delivery team, optimizing resources to meet financial targets.
  • Collaborate with finance and sales to maximize profitability on each account.
  • Identify opportunities for upselling or expanding services within existing accounts.


Qualifications and Skills

  • 10 to 15 years of experience in IT staffing with a proven track record in a leadership role. 5 years of minimum experience in a leadership role.
  • Deep understanding of the IT staffing industry, including trends, challenges, and best practices.
  • Superior consulting, leadership, management, interpersonal, and mentoring skills
  • Strong client management skills, with experience handling complex accounts and escalations.
  • Exceptional leadership and team management abilities.
  • Analytical mindset, with proficiency in data analysis and performance tracking.
  • Process improvement/continuous improvement or project management skills
  • Ability to work in complex environment and deal with ambiguity, uncertainty and challenges
  • Should have commercial acumen and client focus
  • Excellent verbal and written communication skills.
  • Bachelor’s degree in Business or a related field; MBA or other advanced degree preferred.
  • Knowledge of compliance and legal aspects related to staffing and recruitment.
  • Proven project management skills with a focus on process improvement.


What

  1. We Offer :Competitive Salary & ESOP
  2. 20 Lakh Insurance coverage.
  3. A phenomenal work environment, with huge ownership and growth opportunities.
  4. A high performance, high-velocity environment at the cutting edge of growth.
  5. Rubbing shoulders with some of the smartest folks in the ecosystem.
  6. Strong ownership expectation and freedom to fail.
  7. Unconventional performance-driven career growth.


Commitment to Equal Opportunity :

Awign is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law.

  • Head of Delivery

    2 weeks ago

    Bengaluru, India gnani.ai Full time

    About UsAt Gnani.ai, we are pioneering the future of enterprise automation with ourcutting-edge voice-based conversational AI agents , designed to serve industries such as financial institutions, contact centers, and enterprises across other industries. Our innovative solutions includeAI-driven voice bots, agent assist tools, voice biometrics, and...

  • Head of delivery

    1 week ago

    Bengaluru, India Gnani.ai Full time

    About UsAt Gnani.ai, we are pioneering the future of enterprise automation with our cutting-edge voice-based conversational AI agents , designed to serve industries such as financial institutions, contact centers, and enterprises across other industries. Our innovative solutions include AI-driven voice bots, agent assist tools, voice biometrics, and...

  • Head of Delivery

    2 weeks ago

    Bengaluru, India gnani.ai Full time

    About UsAt Gnani.ai, we are pioneering the future of enterprise automation with our cutting-edge voice-based conversational AI agents , designed to serve industries such as financial institutions, contact centers, and enterprises across other industries. Our innovative solutions include AI-driven voice bots, agent assist tools, voice biometrics, and...

  • Head of Delivery

    2 weeks ago

    Bengaluru, India gnani.ai Full time

    About UsAt Gnani.ai, we are pioneering the future of enterprise automation with our cutting-edge voice-based conversational AI agents, designed to serve industries such as financial institutions, contact centers, and enterprises across other industries. Our innovative solutions include AI-driven voice bots, agent assist tools, voice biometrics, and...

  • Head of Delivery

    2 weeks ago

    Bengaluru, India gnani.ai Full time

    About UsAt Gnani.ai, we are pioneering the future of enterprise automation with our cutting-edge voice-based conversational AI agents, designed to serve industries such as financial institutions, contact centers, and enterprises across other industries. Our innovative solutions include AI-driven voice bots, agent assist tools, voice biometrics, and...

  • Delivery Head

    3 weeks ago

    Bengaluru, India Awign Full time

    Job Summary:The Delivery Head is responsible to lead Awign Staffing division (Awign Expert) and manage the end-to-end recruitment delivery process, ensuring client expectations are met or exceeded, and leading a team of recruiters and account managers. This role requires a strategic mindset to drive operational efficiency, client satisfaction, and...

  • iWAM Practice Delivery Head

    2 weeks ago

    Bengaluru, India Wipro Full time

    Role - iWAM Practice Delivery HeadLocation -Bengaluru/Hyderabad/Chennai/PuneWipro is seeking an experienced and dynamic Practice Delivery Head with over 20 years of experience preferably in the field of Asset and Field services management. This leadership role will be responsible for driving strategic initiatives, overseeing service delivery, and ensuring...

  • Delivery Head

    3 weeks ago

    Bengaluru, India Awign Full time

    Job Summary:The Delivery Head is responsible to lead Awign Staffing division (Awign Expert) and manage the end-to-end recruitment delivery process, ensuring client expectations are met or exceeded, and leading a team of recruiters and account managers. This role requires a strategic mindset to drive operational efficiency, client satisfaction, and...

  • Delivery head

    3 weeks ago

    Bengaluru, India Awign Full time

    Job Summary:The Delivery Head is responsible to lead Awign Staffing division (Awign Expert) and manage the end-to-end recruitment delivery process, ensuring client expectations are met or exceeded, and leading a team of recruiters and account managers. This role requires a strategic mindset to drive operational efficiency, client satisfaction, and...

  • iWAM Practice Delivery Head

    1 month ago

    Bengaluru, India Wipro Full time

    Role -iWAM Practice Delivery HeadLocation -Bengaluru/Hyderabad/Chennai/PuneWipro is seeking an experienced and dynamic Practice Delivery Head with over 20 years of experience preferably in the field of Asset and Field services management. This leadership role will be responsible for driving strategic initiatives, overseeing service delivery, and ensuring the...

  • iWAM Practice Delivery Head

    1 month ago

    Bengaluru, India Wipro Full time

    Role - iWAM Practice Delivery Head Location -Bengaluru/Hyderabad/Chennai/Pune Wipro is seeking an experienced and dynamic Practice Delivery Head with over 20 years of experience preferably in the field of Asset and Field services management. This leadership role will be responsible for driving strategic initiatives, overseeing service delivery, and ensuring...

  • iWAM Practice Delivery Head

    1 month ago

    Bengaluru, India Wipro Full time

    Role -iWAM Practice Delivery HeadLocation -Bengaluru/Hyderabad/Chennai/PuneWipro is seeking an experienced and dynamic Practice Delivery Head with over 20 years of experience preferably in the field of Asset and Field services management. This leadership role will be responsible for driving strategic initiatives, overseeing service delivery, and ensuring the...

  • Delivery Head

    4 weeks ago

    Bengaluru, Karnataka, India NETSACH GLOBAL Full time

    About the Role:NETSACH GLOBAL is seeking a seasoned Cybersecurity expert to fill the position of Delivery Head. As a key member of our team, you will be responsible for overseeing the delivery of cybersecurity services and solutions to our clients.Key Responsibilities:Lead the delivery of cybersecurity projects and servicesCollaborate with cross-functional...

  • Delivery Head

    3 weeks ago

    Bengaluru, India Awign Full time

    Job Summary: The Delivery Head is responsible to lead Awign Staffing division (Awign Expert) and manage the end-to-end recruitment delivery process, ensuring client expectations are met or exceeded, and leading a team of recruiters and account managers. This role requires a strategic mindset to drive operational efficiency, client satisfaction, and...

  • Delivery Head

    3 weeks ago

    Bengaluru, India Awign Full time

    Job Summary: The Delivery Head is responsible to lead Awign Staffing division (Awign Expert) and manage the end-to-end recruitment delivery process, ensuring client expectations are met or exceeded, and leading a team of recruiters and account managers. This role requires a strategic mindset to drive operational efficiency, client satisfaction, and...

  • Delivery Head

    3 weeks ago

    Bengaluru, Karnataka, India Awign Full time

    Job Title: Delivery HeadJob SummaryAs the Delivery Head at Awign, you will play a key role in leading our staffing division (Awign Expert) and ensuring the successful delivery of recruitment services to our clients. Your primary focus will be on managing the end-to-end recruitment process, from sourcing and screening to offer management and onboarding.Key...

  • iWAM Practice Delivery Head

    3 weeks ago

    Bengaluru, India Wipro Full time

    Role - iWAM Practice Delivery HeadLocation-Bengaluru/Hyderabad/Chennai/PuneWipro is seeking an experienced and dynamic Practice Delivery Head with over 20 years of experience preferably in the field of Asset and Field services management. This leadership role will be responsible for driving strategic initiatives, overseeing service delivery, and ensuring the...

  • Head of Customer Success and Delivery

    3 weeks ago

    Bengaluru, India Mihup.ai Full time

    Head of Customer Success and DeliveryBangalore, IndiaAbout Us:Founded in June 2016, Mihup is an AI-powered conversational intelligence platform serving global Fortune 500 companies across sectors like automotive, banking, finance, and consumer electronics. We provide personalized real-time insights for contact center agents, enhancing sales, customer...

  • Head of Learning Delivery

    2 weeks ago

    Bengaluru, India Weir Full time

    Head of Learning The Weir Group Bangalore, India Hybrid The Head of Learning will lead the new Learning & Development delivery team that supports Weir’s strategic objectives, including leading the end-to-end global learning delivery function. This function will provide professional, innovative, value-added learning solutions and services to...

  • Data and analytics delivery head

    2 days ago

    Bengaluru, India Algonomy Full time

    Job Title : Data and Analytics Delivery HeadLocation : BangaloreAbout AlgonomyAlgonomy empowers leading retail brands with AI-driven analytics to personalize customer experiences, optimize retail operations, and drive measurable growth. With our comprehensive suite of data, AI, and decisioning tools, we enable retailers to harness their data for intelligent,...