Head of Delivery

2 weeks ago

Bengaluru, India gnani.ai Full time

About Us

At Gnani.ai, we are pioneering the future of enterprise automation with our cutting-edge voice-based conversational AI agents, designed to serve industries such as financial institutions, contact centers, and enterprises across other industries. Our innovative solutions include AI-driven voice bots, agent assist tools, voice biometrics, and conversational analytics. These products help businesses enhance customer interactions, automate routine tasks, and elevate overall operational efficiency.

Leveraging the power of Small Language Models (SLMs), our mission is to help enterprises unlock new levels of efficiency by seamlessly integrating AI into their daily operations. We simplify human-machine interactions, making our solutions scalable and impactful for diverse industries.

Gnani.ai's solutions are trusted by some of the largest enterprises across multiple industries. We are proud to work with top-tier clients including Airtel, TVS Electronics, Tata Motors, Voltas, Luminous, Union Bank, HDFC, IDFC, TVS Credit, Muthoot, Bajaj Alliance, LendingKart, Shriram Finance, Cholamandalam and many others. Our clients trust us to provide scalable and secure solutions that improve customer engagement and business outcomes.

Backed by InfoEdge Ventures and Samsung Ventures, we are on a mission to revolutionize customer interactions and enterprise automation through AI and voice technologies. As a fast-growing startup, we offer a dynamic environment where creativity, collaboration, and cutting-edge technology converge to drive innovation.


Job Title: Head of Delivery and Project Management

Location: Bangalore

Experience Level: 10+ years of relevant experience

Job Type: Full-Time

Position Overview:

The Head of Delivery and Project Management will oversee the end-to-end delivery of Gnani.ai’s solutions, ensuring that projects are delivered on time, within scope, and aligned with the company's strategic objectives. You will lead the project management team, drive operational excellence, and work closely with customers to ensure that their needs are met. This is a key leadership role, requiring a strategic mindset, exceptional organizational skills, and the ability to manage multiple complex projects simultaneously.

Key Responsibilities:

  • Project Delivery Leadership: Own the entire delivery process from project initiation to closure. Ensure timely and successful delivery of all projects while maintaining a high standard of quality.
  • Team Leadership: Lead, mentor, and grow a team of project managers and delivery professionals. Ensure the team is equipped with the tools, resources, and training needed to deliver excellent results.
  • Process Improvement: Continuously improve delivery processes, ensuring efficient workflows, resource optimization, and adherence to best practices in project management.
  • Stakeholder Management: Act as the primary point of contact for key stakeholders, both internal and external, ensuring strong communication, alignment, and partnership with engineering, product, and customer success teams.
  • Client Engagement: Build and maintain strong relationships with clients, ensuring their needs are understood and addressed throughout the project lifecycle. You will work to ensure high levels of client satisfaction and proactively identify opportunities to optimize delivery.
  • Risk Management: Identify potential risks in project delivery, develop mitigation strategies, and ensure that projects remain on track. Resolve issues quickly and efficiently to avoid disruption to timelines.
  • Capacity and Resource Planning: Oversee resource allocation, ensuring that teams are effectively utilized across multiple projects. Coordinate with other departments to ensure that staffing and resource needs are met for successful project delivery.
  • Performance Tracking: Establish key performance indicators (KPIs) to measure the success of project delivery. Track and report on project performance, resource utilization, timelines, and client satisfaction.
  • Cross-functional Collaboration: Collaborate with engineering, sales, and product teams to ensure alignment between client expectations and Gnani.ai’s product capabilities. Coordinate efforts across teams to ensure seamless delivery.
  • Budget Management: Oversee project budgets and ensure projects are delivered within financial constraints. Monitor costs, track budget variances, and optimize resources to drive cost efficiency.

Key Qualifications:

  • Education: Bachelor’s degree in Business, Engineering, Computer Science, or a related field. An MBA or advanced degree is preferred.
  • Experience: 10+ years of experience in project management and delivery within a SaaS, AI, or enterprise software environment. Experience leading teams and managing large-scale enterprise projects is essential.
  • Skills:
  • Proven track record of leading and delivering complex, multi-million-dollar projects.
  • Strong leadership and team management skills with the ability to mentor and grow a high-performing project management team.
  • Expertise in project management methodologies (e.g., Agile, Scrum, Waterfall) and tools (e.g., Jira, Asana, Microsoft Project).
  • Excellent communication and stakeholder management skills, with the ability to influence and negotiate at all levels.
  • Strong analytical and problem-solving skills, with the ability to manage risks and resolve issues proactively.
  • Deep understanding of AI, automation, or enterprise software products and their delivery processes.

Preferred Qualities:

  • Strategic thinker with a focus on delivering high-quality solutions that meet customer needs and drive business success.
  • Ability to thrive in a fast-paced, high-growth environment, managing multiple projects and priorities effectively.
  • Proactive, with a strong sense of ownership and accountability for results.
  • Strong customer focus, with a passion for delivering exceptional customer experiences.
  • Experience working in a startup or scale-up environment is a plus.

What We Offer:

  • A leadership role with direct impact on the success and growth of Gnani.ai’s delivery function.
  • The opportunity to shape and optimize delivery processes for a rapidly growing AI-driven company.
  • Competitive salary, equity options, and comprehensive benefits package.
  • A collaborative, innovative culture focused on professional growth and development.

  • Head of Delivery

    2 weeks ago

    Bengaluru, India gnani.ai Full time

    About UsAt Gnani.ai, we are pioneering the future of enterprise automation with ourcutting-edge voice-based conversational AI agents , designed to serve industries such as financial institutions, contact centers, and enterprises across other industries. Our innovative solutions includeAI-driven voice bots, agent assist tools, voice biometrics, and...

  • Head of delivery

    1 week ago

    Bengaluru, India Gnani.ai Full time

    About UsAt Gnani.ai, we are pioneering the future of enterprise automation with our cutting-edge voice-based conversational AI agents , designed to serve industries such as financial institutions, contact centers, and enterprises across other industries. Our innovative solutions include AI-driven voice bots, agent assist tools, voice biometrics, and...

  • Head of Delivery

    2 weeks ago

    Bengaluru, India gnani.ai Full time

    About UsAt Gnani.ai, we are pioneering the future of enterprise automation with our cutting-edge voice-based conversational AI agents , designed to serve industries such as financial institutions, contact centers, and enterprises across other industries. Our innovative solutions include AI-driven voice bots, agent assist tools, voice biometrics, and...

  • Head of Delivery

    2 weeks ago

    Bengaluru, India gnani.ai Full time

    About UsAt Gnani.ai, we are pioneering the future of enterprise automation with our cutting-edge voice-based conversational AI agents, designed to serve industries such as financial institutions, contact centers, and enterprises across other industries. Our innovative solutions include AI-driven voice bots, agent assist tools, voice biometrics, and...

  • Delivery Head

    3 weeks ago

    Bengaluru, India Awign Full time

    Job Summary:The Delivery Head is responsible to lead Awign Staffing division (Awign Expert) and manage the end-to-end recruitment delivery process, ensuring client expectations are met or exceeded, and leading a team of recruiters and account managers. This role requires a strategic mindset to drive operational efficiency, client satisfaction, and...

  • iWAM Practice Delivery Head

    2 weeks ago

    Bengaluru, India Wipro Full time

    Role - iWAM Practice Delivery HeadLocation -Bengaluru/Hyderabad/Chennai/PuneWipro is seeking an experienced and dynamic Practice Delivery Head with over 20 years of experience preferably in the field of Asset and Field services management. This leadership role will be responsible for driving strategic initiatives, overseeing service delivery, and ensuring...

  • Delivery Head

    3 weeks ago

    Bengaluru, India Awign Full time

    Job Summary:The Delivery Head is responsible to lead Awign Staffing division (Awign Expert) and manage the end-to-end recruitment delivery process, ensuring client expectations are met or exceeded, and leading a team of recruiters and account managers. This role requires a strategic mindset to drive operational efficiency, client satisfaction, and...

  • Delivery head

    3 weeks ago

    Bengaluru, India Awign Full time

    Job Summary:The Delivery Head is responsible to lead Awign Staffing division (Awign Expert) and manage the end-to-end recruitment delivery process, ensuring client expectations are met or exceeded, and leading a team of recruiters and account managers. This role requires a strategic mindset to drive operational efficiency, client satisfaction, and...

  • iWAM Practice Delivery Head

    1 month ago

    Bengaluru, India Wipro Full time

    Role -iWAM Practice Delivery HeadLocation -Bengaluru/Hyderabad/Chennai/PuneWipro is seeking an experienced and dynamic Practice Delivery Head with over 20 years of experience preferably in the field of Asset and Field services management. This leadership role will be responsible for driving strategic initiatives, overseeing service delivery, and ensuring the...

  • iWAM Practice Delivery Head

    1 month ago

    Bengaluru, India Wipro Full time

    Role - iWAM Practice Delivery Head Location -Bengaluru/Hyderabad/Chennai/Pune Wipro is seeking an experienced and dynamic Practice Delivery Head with over 20 years of experience preferably in the field of Asset and Field services management. This leadership role will be responsible for driving strategic initiatives, overseeing service delivery, and ensuring...

  • iWAM Practice Delivery Head

    1 month ago

    Bengaluru, India Wipro Full time

    Role -iWAM Practice Delivery HeadLocation -Bengaluru/Hyderabad/Chennai/PuneWipro is seeking an experienced and dynamic Practice Delivery Head with over 20 years of experience preferably in the field of Asset and Field services management. This leadership role will be responsible for driving strategic initiatives, overseeing service delivery, and ensuring the...

  • Delivery Head

    4 weeks ago

    Bengaluru, Karnataka, India NETSACH GLOBAL Full time

    About the Role:NETSACH GLOBAL is seeking a seasoned Cybersecurity expert to fill the position of Delivery Head. As a key member of our team, you will be responsible for overseeing the delivery of cybersecurity services and solutions to our clients.Key Responsibilities:Lead the delivery of cybersecurity projects and servicesCollaborate with cross-functional...

  • Delivery Head

    3 weeks ago

    Bengaluru, India Awign Full time

    Job Summary: The Delivery Head is responsible to lead Awign Staffing division (Awign Expert) and manage the end-to-end recruitment delivery process, ensuring client expectations are met or exceeded, and leading a team of recruiters and account managers. This role requires a strategic mindset to drive operational efficiency, client satisfaction, and...

  • Delivery Head

    3 weeks ago

    Bengaluru, India Awign Full time

    Job Summary: The Delivery Head is responsible to lead Awign Staffing division (Awign Expert) and manage the end-to-end recruitment delivery process, ensuring client expectations are met or exceeded, and leading a team of recruiters and account managers. This role requires a strategic mindset to drive operational efficiency, client satisfaction, and...

  • Delivery Head

    3 weeks ago

    Bengaluru, India Awign Full time

    Job Summary: The Delivery Head is responsible to lead Awign Staffing division (Awign Expert) and manage the end-to-end recruitment delivery process, ensuring client expectations are met or exceeded, and leading a team of recruiters and account managers. This role requires a strategic mindset to drive operational efficiency, client satisfaction, and...

  • Delivery Head

    3 weeks ago

    Bengaluru, Karnataka, India Awign Full time

    Job Title: Delivery HeadJob SummaryAs the Delivery Head at Awign, you will play a key role in leading our staffing division (Awign Expert) and ensuring the successful delivery of recruitment services to our clients. Your primary focus will be on managing the end-to-end recruitment process, from sourcing and screening to offer management and onboarding.Key...

  • iWAM Practice Delivery Head

    3 weeks ago

    Bengaluru, India Wipro Full time

    Role - iWAM Practice Delivery HeadLocation-Bengaluru/Hyderabad/Chennai/PuneWipro is seeking an experienced and dynamic Practice Delivery Head with over 20 years of experience preferably in the field of Asset and Field services management. This leadership role will be responsible for driving strategic initiatives, overseeing service delivery, and ensuring the...

  • Head of Customer Success and Delivery

    3 weeks ago

    Bengaluru, India Mihup.ai Full time

    Head of Customer Success and DeliveryBangalore, IndiaAbout Us:Founded in June 2016, Mihup is an AI-powered conversational intelligence platform serving global Fortune 500 companies across sectors like automotive, banking, finance, and consumer electronics. We provide personalized real-time insights for contact center agents, enhancing sales, customer...

  • Head of Learning Delivery

    2 weeks ago

    Bengaluru, India Weir Full time

    Head of Learning The Weir Group Bangalore, India Hybrid The Head of Learning will lead the new Learning & Development delivery team that supports Weir’s strategic objectives, including leading the end-to-end global learning delivery function. This function will provide professional, innovative, value-added learning solutions and services to...

  • Data and analytics delivery head

    2 days ago

    Bengaluru, India Algonomy Full time

    Job Title : Data and Analytics Delivery HeadLocation : BangaloreAbout AlgonomyAlgonomy empowers leading retail brands with AI-driven analytics to personalize customer experiences, optimize retail operations, and drive measurable growth. With our comprehensive suite of data, AI, and decisioning tools, we enable retailers to harness their data for intelligent,...