Assistant vice president

2 months ago

Bengaluru, India Quess IT Staffing Full time

Experience: 18+ years (with extensive expertise in IT staffing recruitment, client management, and P&L, Business operations )



We are seeking a seasoned Assistant Vice President / General Manager to lead our vertical operations with a focus on P&L, Business Operations, Delivery, and Account Management. The ideal candidate will bring a wealth of experience in managing large-scale operations, driving strategic initiatives, expanding client portfolios, and ensuring seamless execution across diverse verticals. This leader will play a key role in shaping the business strategy, expanding the client base, and optimizing delivery processes while fostering strong relationships at the executive level.


Key Responsibilities:


  • Leadership in P&L Management: Take full accountability for the profit and loss of the vertical, ensuring financial performance aligns with organizational goals. Drive revenue growth and profitability through strategic resource allocation, cost optimization, and operational efficiency.
  • Strategic Client Relationship Management: Build and maintain C-suite relationships with key clients, understanding their strategic objectives and tailoring solutions to meet their business needs. Regularly engage with clients to provide executive-level updates, resolve escalations, and ensure long-term partnership growth.
  • Executive-Level Strategic Planning: Lead the development and execution of strategic plans across multiple accounts and geographies, identifying growth opportunities and ensuring alignment with overall company objectives. Work closely with senior leadership to forecast business needs and secure new revenue streams.
  • Business Expansion & Development: Spearhead the acquisition of new business across verticals and geographies. Leverage deep industry knowledge to drive new client acquisition, enter untapped markets, and expand wallet share within existing accounts.
  • Executive Liaison (SPOC): Serve as the senior point of contact between the organization and major clients, ensuring seamless communication and fostering trust at the highest levels.
  • Operational Excellence: Oversee large-scale delivery operations, ensuring the highest standards of service quality and speed. Lead cross-functional teams to streamline delivery processes, improve client satisfaction, and maintain a high success rate in client engagements.
  • Team Leadership & Development: Mentor and lead a large, geographically dispersed team, fostering a culture of high performance and accountability. Guide the team through complex hiring and delivery challenges, ensuring continuous professional development and motivation across all levels.
  • Stakeholder Engagement & Negotiation: Engage with senior stakeholders within client organizations to gather intelligence, understand their evolving needs, and drive business value. Leverage negotiation skills to secure favorable terms in client contracts and service level agreements (SLAs).
  • Client Location Operations: Operate from client locations as needed to ensure a proactive approach in managing relationships, resolving issues, and capturing new opportunities.
  • P&L Accountability and Collections Management: Oversee all aspects of financial performance, including invoicing accuracy, collections, and profitability analysis. Ensure timely collections and streamline processes to mitigate financial risks.
  • Business Growth & Competitive Edge: Improve market share by developing competitive strategies that enhance delivery speed, quality, and agility. Lead efforts to outpace competitors by maintaining a strong understanding of industry trends and client expectations.
  • Sales Leadership & Target Achievement: Drive business results by meeting or exceeding sales targets related to new client acquisitions, contract renewals, and Master Service Agreement (MSA) signings. Deliver results through a hands-on approach in driving business outcomes.


Requirements:


  • Extensive Industry Expertise: 20+ years of experience in IT staffing recruitment and client management, with at least 10 years in senior leadership roles managing large-scale P&L, operations, and delivery teams.
  • Proven P&L Leadership: Demonstrated track record of successfully managing multi-million dollar P&L accounts with strong financial acumen and the ability to drive revenue growth and cost optimization.
  • Executive Client Management: Proven ability to build and nurture relationships at the executive level, with strong negotiation and contract management experience.
  • Strategic Visionary: Expertise in formulating and executing large-scale strategic plans, with a focus on driving business growth and operational excellence.
  • Leadership Excellence: Strong leadership and team-building skills, with a proven ability to mentor and manage high-performing teams across multiple geographies.
  • Operational Mastery: A hands-on approach to managing operations, with experience in streamlining processes and delivering projects efficiently to meet client demands.
  • Sales & Business Development Expertise: Deep experience in driving sales, securing new business opportunities, and meeting aggressive sales targets.

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