Manager - Customer Success

Don't Wish It Was Easier; Wish You Were Better.

Don't Wish for Fewer Problems; Wish for More Skills.

Don't Wish for Fewer Challenges; Wish for More Wisdom.

We are guided by these words of wisdom and looking for a hungry, ambitious, and resourceful sales professional who wants to be an integral part of this challenging and fascination journey.

Who are we?

- Payatu is a ISO certified company where we strive to create a culture of excellence, growth and innovation that empowers our employees to reach new heights in their careers.

- We are a bunch of young and passionate folks who are driven by the power of the latest and innovative technologies in IoT, AI/ML, Blockchain, and many other advanced technologies.

- We are in the mission of making Cyberworld safe for every organization, product, and individual.

Who are you?

- You are a charismatic young creative hustler who loves to meet and engage with people.

- You straddle the gap between service and sales, between company interest and customer interest.

- You realize that business is more about helping a customer and solving their problem then only making a profit.

- You want to grow your career in the hyper growing cyber security industry.

You are a perfect fit for this if:

- You should have an experience in cyber security world.

- You have minimum of 3-6 years of experience in customer success, account management or related roles.

- You have demonstrated track record of managing customer relationships and driving customer satisfaction and retention.

- You are a team player who gels well in the team.

- You are a technology enthusiast and stay updated about new technology innovations.

- You have the tenacity to develop ideas independently and thrive in a fast-paced startup environment.

- You have the ability to apply significant knowledge of industry trends and developments to improve services to clients.

- You should have strong communication, negotiation, and presentation skills.

Your everyday work will look like:

- Learn about company product and service offerings.

- Incorporating strategies, themes, and other material into response sections.

- Proposal development, review and feedback incorporation based on various interactions with different stakeholders.

- Giving product demonstrations to prospects and answering their queries.

- You should have an excellent understanding of client's need and generating solutions of how our organization can provide that.

- Assisting clients through each step of the post-sales process, solution handling and helping them resolve any concerns or questions they may have while processing, tracking and completing sales efficiently.

- Develop a growth strategy focused both on financial gain and customer satisfaction.

- Build long-term relationships with new prospects and existing customers.

- Create contract-winning proposals for current and prospective clients.

- Attend weekly sales team meetings and provide information to management about sales figures, KPI, goals, and obstacles.

- Identifies trendsetter ideas by researching industry and related events, publications, and announcements.

- Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal network.

- You should have an excellent understanding of client's need and generating solutions of how our organization can provide that.

- Actively engage with customers to understand their goals, challenges, and key performance indicators (KPIs).

- Provide timely responses to customer inquiries, troubleshooting technical issues, and escalating when necessary.

- Conduct regular check-ins and account reviews with customers to assess satisfaction levels and identify areas for improvement.

- Collaborate with cross-functional teams to address customer feedback and drive product improvements.

If you have all the traits that we are looking for, then what are you waiting for?

Let's talk Please send us your resume along with some of your references to be a part of our success journey.