Customer Success Operations Manager

3 weeks ago

Pune, Maharashtra, India Cequence Security Full time

Customer Success Operations Manager Overview

We are seeking a Customer Success Operations Manager to power the backbone of our Customer Success team. This role is focused on tooling, reporting, and process improvement, ensuring our Technical Success Managers (TSMs) have the systems and insights they need to deliver value to customers. You will own the administration of CS platforms, manage key reporting pipelines, and drive operational excellence across the organization.

Responsibilities


• Own day-to-day management of CS platform, including configuration, integrations, and ensuring adoption by TSMs


• Build and maintain dashboards in Datadog and Grafana to track customer health signals and platform performance


• Manage reporting pipelines from the database to support TSMs and leadership with accurate, actionable insights


• Provide light Salesforce administration (objects, fields, workflows, reports) to ensure CS data is structured and reliable


• Develop and automate reporting on customer adoption, engagement, segmentation, and risk signals


• Partner with CS leadership to create renewals forecasting dashboards and health score frameworks


• Ensure TSMs and leadership have timely access to consistent success metrics


• Document and optimize CS processes to improve efficiency and consistency


• Create repeatable playbooks for tracking customer journeys and success milestones


• Implement alerting mechanisms to notify TSMs of changes in customer usage or risk profiles


• Act as the central owner of CS tooling and backend workflows, reducing manual work for TSMs


• Ensure data integrity across Vitally, Salesforce, Datadog, and other platforms


• Continuously look for opportunities to automate reporting and operational tasks (GitLab for version control preferred)

Requirements


• 3+ years of experience in Customer Success Operations, Revenue Operations, or a related operations role


• Hands-on experience with Vitally (or similar CS platform such as Gainsight, ChurnZero, Totango)


• Experience with Datadog and Grafana for monitoring and visualization


• Proficiency in Athena or other SQL-based reporting environments
• Salesforce administration skills at the object and reporting level


• Strong analytical ability to design, build, and automate dashboards and reports that tell a clear story


• Proven ability to translate CS team needs into repeatable, scalable workflows


• Experience with GitLab (or similar version control) for managing reporting and automation scripts

Nice to Haves


• Experience in renewals forecasting and segmentation modeling


• Familiarity with SIEM tools or security-focused reporting


• Exposure to scripting or automation (SQL, Python, or similar)


• Background in SaaS security, data-heavy, or technical CS environments What Success Looks Like


• CS leadership has accurate, real-time reporting on customer health, renewals risk, and adoption


• TSMs spend less time managing backend tools and more time driving value with customers


• Operational processes are documented, automated, and repeatable


• Tools and systems are managed proactively, with improvements suggested and implemented by this role

  • Customer Success Operations Manager

    6 days ago

    Pune, Maharashtra, India Icertis Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Icertis Customer Experience and Success Management is seeking an energetic, detail-oriented individual to support the operations of our global Customer Success organization. In this individual contributor role, you will help administer and optimize Gainsight and other customer success tools, generate and maintain reporting and dashboards, and support the...

  • Customer Success Manager

    6 days ago

    Pune, Maharashtra, India ZIFF DAVIS PERFORMANCE MARKETING Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role Summary The Manager Customer Success will be the strategic bridge between the SWZD Lead Generation team and the ZDPM Operations team, ensuring seamless execution of high-quality lead generation campaigns. This role focuses on revenue growth through insourcing, campaign optimization, and maintaining exceptional client satisfaction, while leading a...

  • Customer Success Manager

    24 hours ago

    Pune, Maharashtra, India Birdvision Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionBirdvision Consulting is a team of enthusiastic professionals who leverage technology to boost the efficiency and productivity of enterprise processes. We provide integrated products and services to streamline sales, distribution, and marketing operations. Our solutions include WhatsApp Sales Automation, Loyalty & Incentive Automation,...

  • Senior Customer Success Manager

    22 hours ago

    Pune, Maharashtra, India Nivaata Systems Full time ₹ 13,00,000 - ₹ 15,00,000 per year

    Job Title: Senior Customer Success ManagerLocation: Pune (Base Location)Package: ₹13 – 15 LPAAbout RoutematicRoutematic is a leading employee transportation and mobility solutions provider, leveraging technology to deliver safe, efficient, and reliable commute experiences. We work with top enterprises to manage their end-to-end employee transport needs,...

  • Customer Success Manager

    21 hours ago

    Pune, Maharashtra, India enreap Full time ₹ 12,00,000 - ₹ 18,00,000 per year

    JD – Reselling | 4–5 yrs exp Customer Success Manager – Software Reselling (4–5 years experience) The CSM – License Reseller will play an important role in selecting, managing, and building an Atlassian and DevOps tools reseller community to generate revenue and expand Enreap's license coverage. The successful candidate will be dynamic and...

  • Customer Success Manager

    6 days ago

    Pune, Maharashtra, India Princeton IT America Full time ₹ 80,000 - ₹ 10,00,000 per year

    ob Title: Customer Success ManagerLocation: Pune, MaharashtraExperience Required: 5+ YearsAbout the RoleWe are looking for an experienced and proactive Customer Success Manager to join our Pune team. This role is responsible for building long-term customer relationships, ensuring successful adoption of our solutions, and driving measurable business outcomes...

  • Customer Success Manager

    22 hours ago

    Pune, Maharashtra, India iMocha Full time ₹ 8,00,000 - ₹ 15,00,000 per year

    About iMochaiMocha Skills Intelligence Cloud is One unified platform that delivers "Skills-first" for Talent Acquisition (FTE & Contingent) and Talent Management for Upskilling, Reskilling, and Internal Mobility – any job role, any industry and at scale.We help enterprises make intelligent talent decisions and build strong teams, from hire to retire....

  • Assistant Customer Success Manager

    6 days ago

    Pune, Maharashtra, India Map My Crop Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About Map My Crop - MapMyCrop is an AgriTech SaaS company helping farmers and agri-businesses digitizetheir farm operations, monitor crops, and make data-driven decisions. Our platformcombines satellite insights, AI, and farm management tools to improve yield, reducerisks, and build sustainable farming practices.We are looking for a Assistant Customer...

  • Customer Success and Operations Intern

    23 hours ago

    Pune, Maharashtra, India Engineer's Cradle Full time ₹ 30,00,000 - ₹ 60,00,000 per year

    Job descriptionENGINEER'S CRADLEWe are an Ecosystem built around the engineering domain to help Individuals and Organizations grow in the world of technology, based on their goals, by providing access to the right Environment, Information, Resources, Opportunities, and a Network of like-minded people and organizations.Key ResponsibilitiesCustomer...

  • Customer Success Manager

    3 weeks ago

    Pune, Maharashtra, India Aparajita Consultancy Services Full time

    About the Role:We are seeking a highly motivated and strategic Customer Success Manager with 5-6 years of experience, and a strong business background, preferably with an MBA.The ideal candidate will be a customer champion, responsible for building and nurturing strong, long-term relationships with our key clients in Pune.You will be the primary point of...