Customer Success Manager

3 weeks ago

Pune, Maharashtra, India Truein Full time

Job Title: Customer Success Manager

Location: Baner, Pune

About Us:

Truein is a fast growing B2B SaaS product company, offering Attendance & Timesheet solutions to the companies with Contractual and Distributed workforce. 500+ customers across the globe now believe in what we do and have embarked on this journey with us. At Truein, we are on a mission to bring transparency and controls in the time & attendance process. We leverage Face recognition and AI technologies. We are backed by Investors and a high potential team of 40 people and growing.

Our Culture:

At Truein, we genuinely care about every member we hire. You'll learn new things regardless of your experience level. We strongly believe in creating value for all stakeholders - our employees, customers, and investors. We foster ownership, and have a dynamic, fun and vibrant startup culture.

Role Overview:

As a Customer Success Manager at Truein, you will play a key role in driving customer goals, revenue expansion and product adoption by ensuring the activation, engagement, success, retention, and growth for Truein's key enterprise and mid-market clients. This role is focused on high-impact, high-value activities in all aspects of business development and retention. It is an individual contributor role wherein the person would work with a small but highly competitive and effective team.

Responsibilities:

  • Customer onboarding: help them set up product configuration and upload data
  • Conduct product training for key stakeholders in the customer organization
  • Drive adoption, improve customer satisfaction, and work with our customers to generate new business (upsell and cross-sell)
  • Minimize customer churn, maximize retention and create great customer experience
  • Contact customers to explain new features and help them upgrade to new plans
  • Collect customer references, testimonials and create case studies
  • Be the customer's voice within Truein providing feedback to our Product team to develop/identify new features
  • Conduct quarterly business reviews with senior stakeholders to align product deliveries to client business outcomes
  • Help customers map Truein to their existing policies and processes

Requirements:

  • 5 to 7 years years of experience in SaaS or software product company in a customer-facing roles
  • Previous experience working with enterprise customers
  • Process-oriented and analytical
  • Excellent verbal and written communication skills
  • Strong empathy for customers and passion for growth
  • Passion for solving client challenges and commitment to client delight
  • Result-oriented and has great attention to details
  • Bachelor's degree or equivalent experience in Computer Science or related field

Good to have:

  • Experience dealing with International customers
  • Has worked with growth stage startup
  • Education background of Technology + Management studies

You will get:

  • Competitive compensation package and benefits
  • Work closely with and be part of a truly amazing team
  • Join a fast-growing company early, make a difference and enjoy the ride
  • Challenge yourself and take your career to the next level

Truein is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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