Regional Service Manager

3 weeks ago

Kerala, India Getinge Full time

Position Summary

We are looking for a seasoned and strategic Regional Service Manager to lead and drive the service operations for our region. This role demands a strong leader with a track record in managing technical service teams, improving operational performance, building customer trust, and ensuring compliance with service excellence standards. The Regional Service Manager will be accountable for aligning regional service strategies with overall business goals, optimizing resource allocation, and leading a high-performance team.

Key Responsibilities

Strategic & Operational Leadership

- Develop and execute the regional service strategy in alignment with national service goals.

- Lead and mentor a team of Field Service Engineers (FSEs) and Service Partners (SPs), fostering a culture of accountability, quality, and continuous improvement.

- Own and manage all service operations within the region, ensuring timely service delivery and customer satisfaction.

- Track and analyze service metrics to identify performance gaps, optimize processes, and implement corrective actions.

Cross-functional & Stakeholder Management

- Liaise with the logistics, back-office, and sales teams to ensure seamless coordination for spare parts movement, contract execution, and project support.

- Act as a regional point of contact for escalations, working closely with Senior Management (SD, ZSH, PTS) to resolve critical service issues.

- Participate in pre-sales meetings, site inspections, and project planning to support business development initiatives.

Customer Relationship & Escalation Management

- Build and maintain strong relationships with key regional customers through regular visits, service reviews, and strategic discussions.

- Lead customer negotiations on service contracts, spare parts, and project requirements.

- Ensure a high level of customer engagement and proactive resolution of issues to enhance loyalty and retention.

- Team Performance & Compliance Oversight

Conduct structured performance reviews of FSEs/SPs on KPIs such as:

- Contract penetration

- Collection efficiency

- Preventive maintenance (PM) and FSCA closure

- Recertification and tool calibration

- Customer feedback and consumables promotion

- Admin/reporting discipline via Oxando

- Compliance with safety protocols and proper use of safety gear

- Drive adherence to internal SOPs and regulatory standards, ensuring full operational and quality compliance.

- Conduct periodic field audits to monitor safety, work quality, and adherence to company policies.

Business Contribution & Process Improvement

- Drive regional revenue growth through service contract renewals, upselling consumables, and identifying service-to-sales leads.

- Recommend and implement operational improvements to enhance service delivery efficiency and customer satisfaction.

- Own the resolution of inventory challenges, including emergency part removals from demo units and warehouse Bachelor's degree or diploma in Engineering (Biomedical, Mechanical, Electronics, or similar).

- MBA from a top college in required

- Minimum 7-10 years of experience in service operations, preferably in the medical devices or healthcare technology sector.

- Proven leadership experience managing large, distributed technical teams.

- Strong command of MS Office and service management tools (e.g., Oxando or similar platforms).

(ref:iimjobs.com)

  • Regional Service Manager

    3 days ago

    kerala, India Getinge Full time

    Job OverviewHandle service-related activities in the region.Each organization shall establish the appropriate authority, and interrelation of all personnel who manage, perform, and assess work affecting quality, and provide the independence and authority necessary to perform these tasks.Job Responsibilities and Essential Duties:Communicate with Team Members...

  • Regional Service Manager

    3 days ago

    Kerala, India Getinge Full time

    Job Overview Handle service-related activities in the region. Each organization shall establish the appropriate authority, and interrelation of all personnel who manage, perform, and assess work affecting quality, and provide the independence and authority necessary to perform these tasks. Job Responsibilities and Essential Duties: Communicate with Team...

  • Regional Service Manager

    4 days ago

    Kerala, India Getinge Full time

    Job OverviewHandle service-related activities in the region.Each organization shall establish the appropriate authority, and interrelation of all personnel who manage, perform, and assess work affecting quality, and provide the independence and authority necessary to perform these tasks.Job Responsibilities and Essential Duties:Communicate with Team Members...

  • Regional Sales Manager

    2 days ago

    Kerala, India Akbar Travels Full time ₹ 5,00,000 - ₹ 25,00,000 per year

    Job Description Regional Sales Manager /Sr. Sales ManagerLocation: Kerala, IndiaDepartment: Sales & Marketing Akbar TravelsAbout Akbar TravelsAkbar Travels is one of India's leading travel management companies, providing end-to-end travel solutions to travel clients across industries. With a strong presence in domestic and international markets, Akbar...

  • Regional Sales Manager

    3 weeks ago

    Kerala, India Masflair Leadership Solutions llp Full time

    About the CompanyWe are one of Indias fastest-growing premium pre-laminated panel and laminate manufacturers, operating from a state-of-the-art 100,000 sq. ft. facility near Vapi home to the countrys largest flat lamination unit. With rapid expansion underway, we are seeking a dynamic Regional Sales Manager to drive business growth across Karnataka and...

  • Regional Manager

    4 days ago

    Kunnathur, Kerala, India MH Polymers Pvt. Ltd. Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionAs one of the largest manufacturers of flexible polyurethane foam in India, M.H. Polymers Pvt. Ltd. is an ISO certified company, established in 1988. The company also offers a premium line of mattresses under the brand name Fresh Up, which undergo stringent quality checks to ensure optimal customer satisfaction. M.H. Polymers is dedicated...

  • Executive N

    4 days ago

    Kochi, Kerala, India Asian Paints Full time

    Location: Cochin, KL, IN - Areas of Work: Sales & Marketing - Job Id: 13207 **REGIONAL SERVICE EXECUTIVE - COCHIN**: **POSITION: ‘REGIONAL SERVICE OFFICER’** **Department: Colour World, Marketing.** Good communication skills. Computer literate (knowledge of Dos, Word, Excel). Field Experience (1 to 3 years) is preferred (in front-line...

  • Regional Recruitment Manager

    1 week ago

    Kerala, India MSM Unify Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    As a Regional Recruitment Manager at M Square Media (MSM), you will play a crucial role in the company's international student recruitment efforts. Your responsibilities will include: - Conducting market analysis and developing sales strategies to drive business growth. - Marketing university assignments and establishing positive relationships with...

  • Regional Coordinator

    6 days ago

    Thiruvananthapuram, Kerala, India THANAL Full time

    **Position**: Regional Coordinator **Location**: Kerala South Region, Thanal **Experience**: 3 years **Qualification**: MSW (Master of Social Work) with a specialization in Community Development (CD) **Job Summary**: **Key Responsibilities**: - **Community Engagement**: Build and maintain relationships with community members and stakeholders in the...

  • Regional Sales Manager

    2 days ago

    Bengaluru, Chennai, kerala, India Elite Collection Inc Full time ₹ 6,50,000 - ₹ 9,00,000 per year

    Job Title: P3 Regional Sales Manager (Adhesives/Construction Materials)Location: [Insert City/Region]Reporting To: CEOCTC Range: 6.5L–9L per annum (Negotiable for competitor brand experience)About the Role:We are seeking a dynamic and driven Regional Sales Manager to lead a team of SalesManagers (P1) and Sales Executives (P2P) across designated zones. This...