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Customer Success Manager
3 days ago
As a Customer Success Manager, you will partner with our Sales team to ensure we are delivering customer value to our Customers. You are data-driven and are able to dive deep into our product to provide insights and true benefits for our customers. You will be focused on delivering best-in-class customer experiences at scale, resulting in high product engagement from the customer and ultimately high customer retention. You are collaborative and will act as a voice of the customer to our internal teams to ensure customer ideas and feedback are part of our ongoing product strategy.
Responsibilities:
- Partner with other teams such as Sales, Implementation Consultant, and Customer Education post-sales to implement products and solutions.
- Act as a business partner to our customers by learning their business model, then partnering with them to set outcomes and measure objectives.
- Leverage client usage and industry metrics to obtain insights and best practices that drive customer engagement and product adoption.
- Deliver scalable programs such as webinars to drive continued product adoption and ongoing engagement with our customers.
- Cross-sell new products to existing customers
- Proactively forecast churn risk & develop mitigation plans to minimize churn within your customer base.
Requirements:
- 5+ years of experience managing a portfolio of B2B business, either in Customer Success, Account Management, or Consulting role
- Understand customer business goals, identify potential issues, and develop solutions that ensure customer happiness.
- Ability to drive initiatives by collaboratively working across teams (Product Management, Sales, Engineering) and structuring approaches to new opportunities.
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