KAM and Business Partner

JOB DESCRIPTION

Company Name

Titan Company Ltd.

About the Company

Titan is India’s leading lifestyle company and among the most admired and respected corporates in the country. We have established leading positions in the Jewellery, Watches and Eye Care categories led by our trusted brands and superior customer experience. We have also diversified into Wearables, Indian Dress Wear and Fragrances & Fashion Accessories and are driving differentiation in these lifestyle categories, underpinned by our deep understanding of customer preferences.

Our Vision is to create elevating experiences for the people we touch and significantly impact the world we work in. We will do this through a pioneering spirit and a caring, value-driven culture that fosters innovation, drives performance and ensures the highest global standards in everything we do.

Position Title

Key Account Manager- Supply Chain and Manufacturing

Team Overview

The Innovation and Research Team is a Central team which works horizontally across Titan’s business divisions. Our team builds the innovation pipeline of wicked challenges and opportunities together with the business teams, and leverages various technologies and skills to capitalize on them.

Role Overview

The Key Account Managers represent the voice of the businesses to the technology specialists in the department. They are the custodians of the Innovation portfolio and have to ensure that our teams are working on an impactful set of projects which add value to our business divisions.

The KAM-ISCM would understand the requirements of our manufacturing teams across business divisions, understand industry trends and accordingly shape the project portfolio with the leadership to deliver maximum value.

Major Deliverables / Tasks

1. Understanding Business Requirements: -

· Interact with leaders of the supply chain/manufacturing teams across Titan as well as their key personnel to understand their needs and priorities.

· Participate in various business forums such as Monthly Reviews to comprehend the overall business context, results and plans.

· Conduct secondary research to understand the industry context better, and in particular key trends in manufacturing and supply chain.

· Participate in various external forums which share relevant industry insights.

· Share relevant learnings from the industry context with our technology teams which would help to develop deeper or diverse skills for businesses

2. Portfolio Management: -

· Based on the above business understanding, the KAM must build the innovation portfolio (challenges and opportunities) as well as review it regularly with the business team

· Represent customer needs to our technology centers of excellence (CoEs) and pitching our CoE capabilities to our customers effectively.

· Conduct impact assessment, effort assessment and accordingly set the priority as well as roadmap for projects; balancing customer priorities as well as CoE bandwidth and capabilities.

3. Project Management: -

· Understand projects by preliminary conversations with key stakeholders.

· Complete scoping of the project including inclusions, boundaries, timelines, resourcing requirements and so on.

· Regular reviews to ensure adherence to plans and take corrective actions in case of any deviations

Reporting To

Head- Technology

Function / Domain

Innovation and Research

Place of Posting

Bangalore

Required Qualifications and Work Experience

- Bachelor's Degree with a focus in Engineering, Business Management or related field.

- Master’s degree in Engineering, Business Management will be a plus.

- 3-5 years of people management/ leadership experience in Consumer Lifestyle or other similar industry.

- Minimum of 10 years of relevant experience in one or more of the areas of Engineering, Product Development, Automation, Lean, Manufacturing, or Quality Management.

- PMP or equivalent certification

Desired Skills and Characteristics

- Entrepreneurial spirit, strong judgement, and strong leadership skills including effective communication, emotional intelligence, influencing skills, motivate others, and manage conflicts

- Agile and distributed decision-making

- Sustaining energy and well-being, building resilience in teams.

- Continuously looking for opportunities to learn, build skills and share learnings, both internally and externally.

- Ability to effectively manage multiple projects with competing priorities

- Ability to foster a strong collaborative spirit internally and externally

- Ability to think critically

- Clear understanding of critical path generation, and a drive to find solutions to meet or exceed expected timelines

- Demonstrated ability to act/think strategically and see the big picture