Customer Success Manager

About Cekura Cekura (YC F24) is one of the fastest-growing companies in its batch, with strong revenue traction. We’re well-funded, backed by premier investors, and have years of runway. We’re building thereliability layer for Voice & Chat AI . Teams use Cekura tosimulate ,test , andmonitortheir AI agents end-to-end—measuring latency, barge-in, instruction-following, regressions, and more across phone, chat, SMS, and web. Customers love the product—and we’re just getting started.About The Role You’re joining at an inflection point. AsFounding Customer Success Manager , you’ll build the playbooks, processes, and relationships that define how Cekura partners with technical customers for long-term success. You’ll be both strategist and hands-on operator—equally comfortable running an executive QBR and popping open logs to help debug an integration.What You'll Do Own onboarding end-to-end:Seamless handoffs from Sales; define success criteria, timelines, and milestones; instrument adoption and time-to-value. Be a trusted technical advisor:Guide customers on integrating Cekura into CI/CD and production stacks (APIs, webhooks, auth, SIP/Twilio flows, STT/TTS, LLM configs). Build scalable systems:Create repeatable runbooks, health scores, QBR templates, and playbooks for expansion/renewal. Drive product feedback:Partner with Engineering & Product; submit crisp RFCs backed by usage data to influence the roadmap. Proactive account management:Monitor health, predict risk, and execute save/expansion plays based on telemetry. Hands-on problem solving:Reproduce issues, triage with engineering, and close the loop with clear comms. Executive storytelling:Quantify ROI (quality, reliability, speed); craft references and case studies. Foundational leadership:Help hire and mentor the future CS team; set standards as we scale.About You Customer-obsessed:You care deeply about measurable outcomes and long-term partnerships. Technical pedigree (dev-tool savvy):You can read API docs, inspect payloads, and reason about systems. You’ve used Postman/cURL; you’re comfortable with logs/dashboards and basic scripting. Clear communicator:You distill complex concepts for execs and engineers alike. Builder’s mindset:You thrive in zero-to-one, create structure from ambiguity, and bias to action. Analytical:You ground decisions in data—usage, adoption, performance, and business impact. Collaborative:You move fast with Sales, Product, and Engineering.Minimum Qualifiactions 1 year in Customer Success, Solutions Engineering, Sales Engineering, or Technical Account Management at a developer-focused or infra/SaaS company. Proven ownership of onboarding → renewal/expansion for technical accounts. Comfort withAPIs ,webhooks ,basic SQL , and one ofPython/JS(to prototype, parse logs, or write examples). Familiarity with at least one of:LLM/AI agent tooling ,observability/testing .Nice To Have Early/founding CS or first CS hire experience (you built the playbook). Background with contact center/voice stacks (STT/TTS, latency, barge-in), CI/CD integration, or QA/observability products. Experience with compliance-sensitive customers (e.g., healthcare/financial services).This Might Not Be You If You need rigid processes or heavy structure. You prefer pure relationship management without technical depth. You don’t enjoy fast-paced, in-person startup environments ( we’re in SF, 5 days/week ).Why Cekura Responsibility & scope:Shape the foundation of our Customer Success org. Exceptional team:Work directly with founders and a highly technical, product-driven group. Impact:Improve the reliability of AI agents used by real customers every day. Upside:Competitive compensation, meaningful equity, and rapid growth.