Customer Success Manager
4 days ago
Backed by Google and fresh off our Pre-Series A fundraise, Fundamento is now expanding its Customer Success team in Delhi. Position: Customer Success Manager Location: Delhi ️ Working Days: Monday to Friday Experience Required: 2.5+ years About Fundamento We’re on a mission to reinvent how enterprises talk to their customers. At Fundamento, we’re building voice agents that are transforming how India’s biggest lenders- like IIFL, Paytm, Hero FinCorp, Shriram Finance and Jio Financial Services- talk to their customers. Backed by Google, led by experienced entrepreneurs (Harvard, Oxford, Booth Alumni), and trusted by the financial service giants- this is your chance to work at the heart of AI revolution. Role Overview As a Customer Success Manager at Fundamento, you’ll drive value for enterprise clients, unlock growth within accounts, and build scalable systems to elevate customer experience- while mentoring the team and working closely with leadership. Key Responsibilities 1. Account Growth & Expansion Manage 6–8 enterprise accounts, acting as the primary point of contact and trusted advisor. Drive account expansion through upselling, cross-selling, and increasing adoption. Deliver measurable ROI for customers by aligning Fundamento’s AI solutions with their business goals. Maintain strong quality standards and ensure SLAs are consistently met. 2. Customer Success & Retention Track account health using data-driven insights across adoption, usage, billing, NPS, and engagement. Proactively identify risks, resolve issues, and ensure renewals and long-term retention. Build strong stakeholder relationships to deepen customer trust and advocacy. 3. Process Building & Scale Design and implement scalable processes to streamline CS workflows, reporting, and customer engagement. Build playbooks for account expansion, ROI measurement, and customer health monitoring. 4. Team Leadership & Enablement Mentor and train Customer Success Associates (CSAs) to handle Stage 1 support. Act as an escalation point for complex customer situations. 5. Strategic Exposure Work closely with the senior leadership & founders on enterprise-wide initiatives and CXO-facing projects. Share customer insights to influence Fundamento’s AI product roadmap. What We’re Looking For 4–7 years of experience in Customer Success, Account Management, or Enterprise Relationship roles. Strong data analytical skills (Excel/Google Sheets; comfort with dashboards, pivot tables, reporting). Proven track record in account expansion, ROI delivery, and quality management. Background in FinTech or SaaS (preferred). Excellent Communication – fluent, confident, and persuasive in enterprise settings. Managerial experience – mentoring or leading junior team members. Flexibility – comfortable with customer schedules requiring non-standard hours. What We Offer High-Impact Work: Directly shape how some of India’s top lenders engage with millions of customers through AI voice agents. Ownership & Autonomy: Take charge of enterprise account growth and success, driving adoption and measurable outcomes with full accountability. Learning & growth: Annual learning allowance of ₹10,000+, mentorship, and hands-on AI exposure. Flexibility: WFH options twice a month, flexible hours, and competitive appraisal hikes. Join us at Fundamento to shape the future of AI-powered enterprise conversations. Be part of a team where AI, strategy, and customer impact come together—and where your work drives real change for some of India’s leading financial institutions.
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Customer Success Manager
1 week ago
Delhi, Delhi, India Thynk Success Full timeAre you passionate about driving client growth and building long-lasting partnerships? Thynk Success — a performance-driven marketing agency specializing in the education sector — is looking for a Customer Success Manager to join our growing team.Key Responsibilities:Serve as the main point of contact for clients to manage relationships and ensure...
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Customer Success Manager
2 weeks ago
New Delhi, India Kovaion Consulting Full timeIn Kovaion, Customer Success Managers (CSMs) / Solution Architect form the backbone of Project Delivery & Customer Retention. They are responsible for building strong relationships with customers, ensuring customers get the most value out of our services, and ultimately driving customer retention and growth. This unique role combines the strategic...
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Customer Success Manager
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New Delhi, India Praan Full timeAbout PraanPraan is a deep-tech startup committed to democratizing clean air through innovative technology solutions. We are focussed on delivering outstanding customer experiences and building strong, long-lasting relationships with our clients.Role OverviewAs a Customer Success Manager at Praan, you will be the primary point of contact for our customers,...
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Customer Success Manager
3 weeks ago
New Delhi, India Servion Global Solutions Full time8-12 years experience, UC/CCaaS Solutions (Avaya, Genesys, Cisco), VoIP & SIP Protocols, Cloud Migration, AI-driven Automation, Incident/Release Management, Stakeholder Engagement, and Customer Success Management1. Customer Engagement and Relationship Management Act as the primary point of contact for the customer, building trust and long-term relationships....
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Customer Success Manager
4 days ago
New Delhi, India Tars Full timeTars is seeking an experienced Customer Success Manager to join our Customer Success team. In this role, you will drive value for our existing customer accounts through strategic engagement, technical guidance, and proactive relationship management.Key Responsibilities- Customer Onboarding & Implementation: Guide customers through solution implementation in...
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Customer Success Manager
4 days ago
New Delhi, India Fundamento Full time € 10,000Backed by Google and fresh off our Pre-Series A fundraise, Fundamento is now expanding its Customer Success team in Delhi. Position: Customer Success Manager Location: Delhi ️ Working Days: Monday to Friday Experience Required: 2.5+ years About Fundamento We’re on a mission to reinvent how enterprises talk to their customers. At Fundamento, we’re...
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Customer Success Manager
4 days ago
New Delhi, India Fundamento Full timeBacked by Google and fresh off our Pre-Series A fundraise, Fundamento is now expanding its Customer Success team in Delhi. Position: Customer Success Manager Location: Delhi ️ Working Days: Monday to Friday Experience Required: 2.5+ years About Fundamento We’re on a mission to reinvent how enterprises talk to their customers. At Fundamento, we’re...
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Customer Success Manager
5 days ago
New Delhi, India Fundamento Full timeBacked by Google and fresh off our Pre-Series A fundraise, Fundamento is now expanding its Customer Success team in Delhi. Position: Customer Success Manager Location: Delhi ️ Working Days: Monday to Friday Experience Required: 2.5+ years About Fundamento We’re on a mission to reinvent how enterprises talk to their customers. At Fundamento, we’re...
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Customer Success Manager
4 days ago
New Delhi, India Fundamento Full timeBacked by Google and fresh off our Pre-Series A fundraise, Fundamento is now expanding its Customer Success team in Delhi.Position: Customer Success Manager Location: Delhi ️ Working Days: Monday to Friday Experience Required: 2.5+ yearsAbout Fundamento We’re on a mission to reinvent how enterprises talk to their customers. At Fundamento, we’re...
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Customer Success Manager
4 days ago
New Delhi, India Tars Full timeTars is seeking an experienced Customer Success Manager to join our Customer Success team. In this role, you will drive value for our existing customer accounts through strategic engagement, technical guidance, and proactive relationship management.Key ResponsibilitiesCustomer Onboarding & Implementation: Guide customers through solution implementation in...
