Dhani - L1 Desktop Support Engineer - Mac/Windows OS

2 weeks ago


Bengaluru, India DHANI Full time

This job requires 50% travel within Bangalore. Therefore, only candidates who are open to traveling should apply.

Experience : 1 to 4 years

Job Requirement : Immediate

- Addressing user tickets regarding hardware, software, and networking

- Contacting clients to find out the nature of the problem.

- Traveling to the client's location or connecting via a remote link.

- Troubleshooting hardware and software issues.

- Installing and maintaining hardware and computer peripherals.

- Installing and upgrading operating systems and computer software.

- Troubleshooting networking and connection issues.

- Hands-on experience with Windows/Mac OS environments

- Working knowledge of office automation products and computer peripherals, like printers and scanners

- Knowledge of network security practices and anti-virus programs

- Knowledge of troubleshooting outlook and email problems

- Ability to perform remote troubleshooting and provide clear instructions.

- Responding to client support requests.

- Good communication skills in English

- Working knowledge in trouble shooting O365 / G-Suite

- Setting up meeting rooms for Video conferencing

- Installation and troubleshooting of End point security.

(ref:hirist.tech)

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