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L1 It Support Engineer

5 months ago

Bengaluru, India Nityo Infotech Full time
L1 IT Support EngineerRequirements •Should have worked in IT Support for 1 year to 3 years as L1 IT Support Engineer.•Should have the hands-on experience in the following areas.oITIL / ITSM processoWindows OS Image Creation and deploymentoPatch Management Lifecycle using SCCM toolsoVulnerability ManagementoApplication installation, and upgradeoZero-day vulnerability support and patching process for applications, Windows OSoEnd user computing hardware and software asset supportoAnti-virus updates, virus removal and protectionoWindows Application Support, testing, deploymentoDaily, weekly, monthly reporting of the support, vulnerability, patching, application statusoCompliance trackingoSupport Ticketing application•Should have worked in a team, and in coordination with L2 IT Support Engineers•Should have excellent communication and customer handling skills and fluent in English language, both spoken and written •Flexible to work in European time zoneResponsibilities•Manage and provide support on the following areasoEnd user computing hardware and applicationsoWindows OS Image Creation and deploymentoPatch Management Lifecycle using SCCM toolsoVulnerability ManagementoApplication installation, and upgradeoZero-day vulnerability support and patching process for applications, Windows OSoEnd user computing hardware and software asset supportoAnti-virus updates, virus removal and protectionoWindows Application Support, testing, deployment•Track, respond and close to the Support tickets within SLA time periods•Ensure the SLAs and KPIs are maintained as per the requirements•Daily, weekly, monthly reporting of the support, vulnerability, patching, application status•Compliance tracking•Coordinate with the client IT Department stakeholders on the ITSM processLocation•Pune, Work from OfficeSalary / CTC Range•INR 30,000 to 40,000 per monthNo of positions•2 resources

Experience Required

1 - 3 Years

Industry Type

IT

Employment Type

Contract

Location

India