Product Support Engineer

2 months ago


Bengaluru, India Stack Wealth Full time

Company Description

Stack Wealth is a digital wealth management solution provider in Bengaluru. Our platform offers exclusive investment opportunities, personalized financial planning, and expert assistance to help everyday investors build wealth and grow their net worth. Our team comprises finance experts, AI specialists, data scientists, engineers, designers, and investment advisors with over 25 years of experience managing assets for millions of investors.


Role Description

This is a full-time on-site role for a Technical Support Engineer at Stack Wealth. The Technical Support Engineer will provide technical support, troubleshoot issues, and offer analytical solutions to customers. The role also involves providing exceptional customer support and service to ensure a seamless experience for our clients.



Key Responsibilities:-

  • Investigate and resolve complex technical issues escalated from L1.
  • Collaborate with internal teams (development, DevOps) to resolve customer issues.
  • Develop and maintain technical documentation and knowledge base articles.
  • Participate in root cause analysis and implement preventive measures.
  • Provide training and guidance to L1 support engineers.
  • Collaborate on project-based initiatives to improve support processes


Role Requirements

  • 2-5 years of experience in technical support or related field.
  • Strong experience in Node.js, PostgreSQL or MongoDB, and AWS Cloud (ECS, S3, Lambda, RDS)
  • In-depth product understanding will be required to resolve complex issues.
  • Excellent problem-solving skills, attention to detail, and communication skills.


Nice to Have

  • Understanding of Docker
  • CI/CD pipelines




  • Bengaluru, India Vikgol Full time

    Company Description : Vikgol provides software development on demand and connects users with top-tier teams of developers, designers, and product managers quickly. The company emphasizes high-quality networks of engineers, product managers, and designers, with streamlined automation for efficient software development.Job Role : This is a full-time on-site...


  • Bengaluru, Karnataka, India Australia and New Zealand Banking Group Limited (ANZ) Full time

    About the RoleWe are seeking a skilled Production Support Engineer to join our team in Bengaluru. As a key member of our Home Loans Domain, you will play a crucial role in ensuring the reliability and efficiency of our production systems.Your primary responsibility will be to maintain the health of our production systems, collaborate with development teams...


  • Bengaluru, India Signzy Full time

    Location: Bangalore/DelhiAbout SignzySignzy is a digital trust system. We provide identification, background checks, forgery detection and contract management systems which enable contracting in a trustable, safe, legal, and convenient manner. Our biometric user authentication system and blockchain-based digital trail ensure non-repudiation. This increases...


  • Bengaluru, India Signzy Full time

    Location: Bangalore/DelhiAbout SignzySignzy is a digital trust system. We provide identification, background checks, forgery detection and contract management systems which enable contracting in a trustable, safe, legal, and convenient manner. Our biometric user authentication system and blockchain-based digital trail ensure non-repudiation. This increases...


  • Bengaluru, India Stack Wealth Full time

    Company DescriptionStack Wealth is a digital wealth management solution provider in Bengaluru. Our platform offers exclusive investment opportunities, personalized financial planning, and expert assistance to help everyday investors build wealth and grow their net worth. Our team comprises finance experts, AI specialists, data scientists, engineers,...


  • Bengaluru, India Stack Wealth Full time

    Company Description Stack Wealth is a digital wealth management solution provider in Bengaluru. Our platform offers exclusive investment opportunities, personalized financial planning, and expert assistance to help everyday investors build wealth and grow their net worth. Our team comprises finance experts, AI specialists, data scientists, engineers,...


  • Bengaluru, India SmartBear Full time

    At SmartBear, we deliver the complete visibility developers need to make each release better than the last. Our award winning and industry favorite tools TestComplete, Swagger, Cucumber, ReadyAPI, Zephyr are trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including world-renowned innovators like Adobe,...


  • Bengaluru, India SmartBear Full time

    At SmartBear, we deliver the complete visibility developers need to make each release better than the last. Our award winning and industry favorite tools TestComplete, Swagger, Cucumber, ReadyAPI, Zephyr are trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including world-renowned innovators like Adobe,...


  • Bengaluru, India Signzy Full time

    Location: Bangalore/DelhiAbout SignzySignzy is a digital trust system. We provide identification, background checks, forgery detection and contract management systems which enable contracting in a trustable, safe, legal, and convenient manner. Our biometric user authentication system and blockchain-based digital trail ensure non-repudiation. This increases...


  • Bengaluru, India Signzy Full time

    Location: Bangalore/Delhi About Signzy Signzy is a digital trust system. We provide identification, background checks, forgery detection and contract management systems which enable contracting in a trustable, safe, legal, and convenient manner. Our biometric user authentication system and blockchain-based digital trail ensure non-repudiation. This...


  • Bengaluru, India Signzy Full time

    Location: Bangalore/DelhiAbout SignzySignzy is a digital trust system. We provide identification, background checks, forgery detection and contract management systems which enable contracting in a trustable, safe, legal, and convenient manner. Our biometric user authentication system and blockchain-based digital trail ensure non-repudiation. This increases...


  • Bengaluru, India Acqueon Full time

    Who we are:Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximise the potential of every customer...


  • Bengaluru, Karnataka, India SAP Full time

    Job Summary: We are seeking a skilled Product Support Engineer to join our global team. In this role, you will provide technical support to customers across various mediums, working in a challenging and rewarding environment.Key Responsibilities:Provide professional, courteous, and prompt technical support via multiple channels.Collaborate with fellow...


  • Bengaluru, Karnataka, India SmartBear Full time

    About the RoleAs an Associate Product Support Engineer at SmartBear, you will be responsible for delivering technical support services to our customers. You will work closely with our development teams to gain knowledge of our systems and increase your technical skill set.Key ResponsibilitiesTroubleshoot and solve technical support issues with external...


  • Bengaluru, Karnataka, India Australia and New Zealand Banking Group Limited (ANZ) Full time

    About the RoleWe are seeking a skilled Production Support Engineer to join our team in Bengaluru. As a key member of our Home Loans Domain, you will play a crucial role in ensuring the reliability and efficiency of our production systems.Your primary responsibility will be to maintain the health of our production systems, collaborating with development teams...


  • Bengaluru, India Acqueon Full time

    Who we are: Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximise the potential of every customer...


  • Bengaluru, India Acqueon Full time

    Who we are: Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximise the potential of every customer...


  • Bengaluru, India PayU Full time

    Job Responsibilities • Strong Unix / Linux & Windows based O/S experience. Should possess strong debugging / troubleshooting skills in production environment. Should have the capability to identify root cause during production issues & publish RCA’s. Ability to do scripting (Shell, Perl, Python, SQL etc.) Should have worked in DevOps...


  • Bengaluru, Karnataka, India SmartBear Full time

    Job SummaryAt SmartBear, we're looking for a skilled Product Support Engineer to join our team. As a Product Support Engineer, you will be responsible for providing in-depth technical support to our customers, troubleshooting complex issues, and collaborating with our development teams to identify and propose solutions.Key ResponsibilitiesTroubleshoot and...


  • Bengaluru, India Sadup Softech Full time

    Job Position: Production SupportExp: 5+ YearsLocation: BangaloreJD:Excellent problem-solving skills to troubleshoot and resolve livecritical issues independentlyDevelopment experience (Java or Python, SQL) ORProduction SupportBasic Degree in Engineering or Computing relatedWeekend and after-hours support, on a rotating schedule, is required1. Excellent...