Product Support Engineer
7 hours ago
As a Product Support Engineer at TripGain, you will help our customers with technical queries related to our Travel & Expense management software in an accurate and timely manner. You will troubleshoot and resolve technical queries related to the customer's travel and expense filing.
You will provide Support via Channels such as Email, Chat & Social Media around the clock 24/7.
Also actively participate in the Product Team, Engineering Team, Customer Success Team, and Customer Engineering Team for incorporating customer feedbacks and improve product.
Desired experience:
Min 1 year.
In-depth knowledge of fundamentals on networking concepts
Strong verbal and written communication skills in English
Analytical and problem-solving skills
Basic technical troubleshooting skills (L1)
Preferred hands-on Exp on or at least a good understanding of the below tools such as CURL /Postman / SOAPUI
Experience in supporting any SAAS product
What will you do?
Take ownership of support tickets and manage effective customer communication
Ability to understand customer issues with business impact and maintain the defined SLA for better customer experience
Participate in training new joinees.
Discuss with business and product team and give customer feedbacks
ReplyForward
-
Product Support Engineer
3 months ago
Bengaluru, India Vikgol Full timeCompany Description : Vikgol provides software development on demand and connects users with top-tier teams of developers, designers, and product managers quickly. The company emphasizes high-quality networks of engineers, product managers, and designers, with streamlined automation for efficient software development.Job Role : This is a full-time on-site...
-
Production Support Engineer
1 month ago
Bengaluru, Karnataka, India Australia and New Zealand Banking Group Limited (ANZ) Full timeAbout the RoleWe are seeking a skilled Production Support Engineer to join our team in Bengaluru. As a key member of our Home Loans Domain, you will play a crucial role in ensuring the reliability and efficiency of our production systems.Your primary responsibility will be to maintain the health of our production systems, collaborate with development teams...
-
Product Support Engineer
3 weeks ago
Bengaluru, India Signzy Full timeLocation: Bangalore/DelhiAbout SignzySignzy is a digital trust system. We provide identification, background checks, forgery detection and contract management systems which enable contracting in a trustable, safe, legal, and convenient manner. Our biometric user authentication system and blockchain-based digital trail ensure non-repudiation. This increases...
-
Product support engineer
3 weeks ago
Bengaluru, India Signzy Full timeLocation: Bangalore/DelhiAbout SignzySignzy is a digital trust system. We provide identification, background checks, forgery detection and contract management systems which enable contracting in a trustable, safe, legal, and convenient manner. Our biometric user authentication system and blockchain-based digital trail ensure non-repudiation. This increases...
-
Product Support Engineer
2 months ago
Bengaluru, India Stack Wealth Full timeCompany DescriptionStack Wealth is a digital wealth management solution provider in Bengaluru. Our platform offers exclusive investment opportunities, personalized financial planning, and expert assistance to help everyday investors build wealth and grow their net worth. Our team comprises finance experts, AI specialists, data scientists, engineers,...
-
Product Support Engineer
2 months ago
Bengaluru, India Stack Wealth Full timeCompany DescriptionStack Wealth is a digital wealth management solution provider in Bengaluru. Our platform offers exclusive investment opportunities, personalized financial planning, and expert assistance to help everyday investors build wealth and grow their net worth. Our team comprises finance experts, AI specialists, data scientists, engineers,...
-
Product Support Engineer
2 months ago
Bengaluru, India Stack Wealth Full timeCompany Description Stack Wealth is a digital wealth management solution provider in Bengaluru. Our platform offers exclusive investment opportunities, personalized financial planning, and expert assistance to help everyday investors build wealth and grow their net worth. Our team comprises finance experts, AI specialists, data scientists, engineers,...
-
Product Support Engineer
2 months ago
Bengaluru, India SmartBear Full timeAt SmartBear, we deliver the complete visibility developers need to make each release better than the last. Our award winning and industry favorite tools TestComplete, Swagger, Cucumber, ReadyAPI, Zephyr are trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including world-renowned innovators like Adobe,...
-
Product Support Engineer
2 months ago
Bengaluru, India SmartBear Full timeAt SmartBear, we deliver the complete visibility developers need to make each release better than the last. Our award winning and industry favorite tools TestComplete, Swagger, Cucumber, ReadyAPI, Zephyr are trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including world-renowned innovators like Adobe,...
-
Product Support Engineer
4 weeks ago
Bengaluru, India Signzy Full timeLocation: Bangalore/DelhiAbout SignzySignzy is a digital trust system. We provide identification, background checks, forgery detection and contract management systems which enable contracting in a trustable, safe, legal, and convenient manner. Our biometric user authentication system and blockchain-based digital trail ensure non-repudiation. This increases...
-
Product Support Engineer
4 weeks ago
Bengaluru, India Signzy Full timeLocation: Bangalore/DelhiAbout SignzySignzy is a digital trust system. We provide identification, background checks, forgery detection and contract management systems which enable contracting in a trustable, safe, legal, and convenient manner. Our biometric user authentication system and blockchain-based digital trail ensure non-repudiation. This increases...
-
Product Support Engineer
3 weeks ago
Bengaluru, India Signzy Full timeLocation: Bangalore/Delhi About Signzy Signzy is a digital trust system. We provide identification, background checks, forgery detection and contract management systems which enable contracting in a trustable, safe, legal, and convenient manner. Our biometric user authentication system and blockchain-based digital trail ensure non-repudiation. This...
-
Product Support Engineer
3 weeks ago
Bengaluru, India Acqueon Full timeWho we are:Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximise the potential of every customer...
-
Product Support Engineer
3 weeks ago
Bengaluru, Karnataka, India SAP Full timeJob Summary: We are seeking a skilled Product Support Engineer to join our global team. In this role, you will provide technical support to customers across various mediums, working in a challenging and rewarding environment.Key Responsibilities:Provide professional, courteous, and prompt technical support via multiple channels.Collaborate with fellow...
-
Product Support Engineer
3 months ago
Bengaluru, India Acqueon Full timeWho we are: Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximise the potential of every customer...
-
Product Support Engineer
3 months ago
Bengaluru, India Acqueon Full timeWho we are: Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximise the potential of every customer...
-
Production Support Engineer
5 months ago
Bengaluru, India PayU Full timeJob Responsibilities • Strong Unix / Linux & Windows based O/S experience. Should possess strong debugging / troubleshooting skills in production environment. Should have the capability to identify root cause during production issues & publish RCA’s. Ability to do scripting (Shell, Perl, Python, SQL etc.) Should have worked in DevOps...
-
Product Support Engineer BugSnag
1 month ago
Bengaluru, Karnataka, India SmartBear Full timeJob SummaryAt SmartBear, we're looking for a skilled Product Support Engineer to join our team. As a Product Support Engineer, you will be responsible for providing in-depth technical support to our customers, troubleshooting complex issues, and collaborating with our development teams to identify and propose solutions.Key ResponsibilitiesTroubleshoot and...
-
Production Support Engineer
4 weeks ago
Bengaluru, India Sadup Softech Full timeJob Position: Production SupportExp: 5+ YearsLocation: BangaloreJD:Excellent problem-solving skills to troubleshoot and resolve livecritical issues independentlyDevelopment experience (Java or Python, SQL) ORProduction SupportBasic Degree in Engineering or Computing relatedWeekend and after-hours support, on a rotating schedule, is required1. Excellent...
-
Senior Product Support Engineer
1 month ago
Bengaluru, Karnataka, India SmartBear Full timeJob SummarySmartBear is seeking a highly skilled Senior Product Support Engineer to join our team. As a Senior Product Support Engineer, you will be responsible for providing in-depth technical support to our customers, troubleshooting complex issues, and collaborating with our development teams to identify and propose solutions.Key...