Desktop Support Engineer

2 weeks ago

Bengaluru, India Preqin Full time
As an IT specialist, you will provide a comprehensive support encompassing troubleshooting, task automation, and user account management across Active Directory and Office365. Your responsibilities extend to leading incident management, maintaining the Asset Register, and bolstering device security through tools like Intune and Jamf. You will also oversee SharePoint administration, facilitate IT training sessions, and manage documentation to ensure smooth operation of workspaces. Within an international team, you will utilize strong communication skills to assist users of diverse expertise levels and embrace new technologies and best practices collaboratively.

Department

IT

Employment Type

Permanent - Full Time

Location

Bangalore

Workplace type

Hybrid

Reporting To

Lead Desktop Support Engineer, Engineering

What you’ll be doing:

Provide comprehensive end-user IT support, including troubleshooting hardware, software, and network issues, while striving to automate repetitive tasks to enhance team efficiencyTake ownership of incident management, conducting thorough root cause analysis and ensuring timely resolution, leveraging strong troubleshooting skillsManaging the Asset Register, and overseeing the new Joiner, Movers, and Leavers (JML) processUphold device security by supporting end-user devices and ensuring adherence to security policies, utilizing expertise in Intune for device managementCollaborate effectively within an international IT team, handling support cases and changes using ticketing systemsEnsure workspace at offices is set up and working properly, including meeting roomsAdminister SharePoint to ensure effective collaboration and document management within the organization, handling all related issues and configurationsFacilitate user adoption and productivity through IT training sessions, create and update documentation/user guidesDeployment, configuration, and management of MacOS devices using Jamf ProWhat you’ll bring to us:

Possess 8-10 years of experience in IT Administration and support, with a strong focus on maintaining Windows-based user endpoints and administering Active Directory and Office365 user accountsDemonstrate proficiency in Mac OS end-user support and advance networking conceptsProficiency in PowerShell scripting for automating tasks to enhance efficiency and productivity in IT operationsExperience with Active Directory user management and Office365 user administrationStrong communication skills, essential for effectively conveying technical information and supporting users of varying expertise levelsExperience with compliance programs and a proactive approach to learning and adopting new technologies and best practicesExperience utilizing Service Desk systems (preferably JIRA) to manage workflow and uphold quality standardsMicrosoft or similar qualifications relevant to this role are desirableWhy join us?

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