
Head - Sales
4 weeks ago
Head - Sales is a next-generation eCommerce platform incubated by WebCastle, a leading technology and digital solutions provider with a global presence.
As part of WebCastle's vision to revolutionize the eCommerce landscape, StoreDaDa is being developed to empower businesses with scalable, tech-driven solutions tailored for diverse markets. We are seeking a dynamic and strategic Head of Sales and Operations to lead the business growth and operational efficiency of StoreDaDa.
This role is ideal for a seasoned professional with a strong background in IT/eCommerce sales and multi-functional operations leadership. You will be instrumental in driving revenue growth, optimizing internal systems, enhancing customer satisfaction, and ensuring the platforms success both in India and internationally.
Key Development & Market Expansion:
- Proactively identify and capitalize on growth opportunities in both Indian and international eCommerce markets.
- Analyze market trends, customer behavior, and competitive landscape to develop strategic go-to-market plans.
- Collaborate with marketing to strengthen brand visibility and generate high-quality leads.
Sales Leadership:
- Lead and mentor the sales team to achieve ambitious revenue targets.
- Design and implement effective sales strategies tailored for both domestic and global markets.
- Foster relationships with key clients, partners, and stakeholders to drive business growth.
Operational Management:
- Oversee daily operations across multiple departments including Sales, Technology, Customer Support, and Logistics.
- Ensure alignment of operational workflows with strategic business objectives.
- Monitor KPIs and implement continuous improvement practices to optimize productivity and service delivery.
Technology Integration & Product Oversight:
- Ensure seamless integration of StoreDaDas technological stack with sales and customer service processes.
- Coordinate with product and engineering teams to maintain optimal product performance and uptime.
- Supervise customer onboarding processes to ensure a smooth and user-friendly experience.
Customer Success & Retention:
- Drive initiatives to improve customer acquisition, engagement, and long-term retention.
- Gather and analyze customer feedback to continuously improve service delivery and customer satisfaction.
- Act as a voice of the customer internally to influence product and service enhancements.
Brand Strategy & Market Positioning:
- Work closely with the leadership and marketing teams to strengthen StoreDaDas brand positioning in the eCommerce ecosystem.
- Represent the company at industry events, conferences, and partnerships to expand market presence and brand trust.
Required Skills & Qualifications:
- Excellent Communication: Strong verbal and written communication skills, with the ability to inspire and lead cross-functional teams.
- IT Sales Expertise: Proven track record of success in IT/eCommerce sales, with demonstrable results in revenue growth and market expansion.
- Technical Acumen: Solid understanding of technology, including modern IT stacks, APIs, cloud infrastructure, and eCommerce platforms.
- Operational Excellence: Experience managing operations across multiple functions, with a focus on process optimization, scalability, and customer satisfaction.
- Leadership & Team Management: Strong leadership abilities with experience building, coaching, and retaining high-performance teams.
- Strategic Thinking: Ability to translate business goals into actionable strategies and execute them efficiently in a dynamic environment.
Preferred Experience:
- 8+ years of experience in IT/eCommerce sales and operations.
- Experience with international market expansion and cross-border commerce.
- Exposure to startup or high-growth environments preferred.
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