Head - Operations

OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S.

More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust.

Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data.

These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync.

Learn about OpenGovs mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com.

About Our Pune Innovation Hub

Our Pune site is a key R&D, GTM, and Enterprise Systems innovation hub delivering world-class product development and service in Government Technology.

The Head of Pune Operations ensures seamless cross-functional operations.

Role Overview

As Head of Pune Operations, you will serve as the operational leader for OpenGovs Pune Innovation Hubdriving excellence across all functions.

While closely partnering with local and global R&D, HR, GTM, Operations, and Enterprise Systems leadership, you will report directly to the SVP of Operations and own end-to-end business operations in the Pune office.

You will act as the connective tissue between functional departments, global leadership, and local stakeholdersensuring site-wide alignment, fiscal discipline, and operational effectiveness.

Core Responsibilities

- Own day-to-day management of all functions at our Pune officeincluding Engineering, Product Management, Services, Support, Marketing, HR, Finance, IT, Facilities, Procurement, Travel, and Vendor Management.

- Collaborate with global Finance to create and manage site budgets, headcount planning, forecasts, and cost-control initiatives.

- Design and execute scalable programs that improve productivity, reduce friction, and streamline site-wide processes.

- Serve as the go-to liaison for site operations to the SVP of Operations, preparing executive dashboards, KPIs, and status updates.

- Partner with HR to drive hiring plans, employee engagement initiatives, local onboarding, local branding, and site culture development.

- Ensure compliance with global and local IT, cybersecurity, facilities, and employment standards in coordination with respective global teams.

- Coordinate with functional leads across departments and time zones to align Pune operations with company-wide goals and strategy.

- Lead operational planning for site-wide meetings, leadership offsites, and internal events; prepare agendas, document outcomes, and drive accountability.

- Act as the primary ambassador and vocal advocate for the Pune office, ensuring its voice, achievements, and challenges are clearly represented and integrated across the broader company, especially with U.S.-based leadership and teams.

- Serve as the visible and inspiring leader for the Pune teamchampioning local talent, fostering a strong sense of belonging and purpose, and driving seamless collaboration and alignment with the companys global culture, goals, and operations.

What Youll Bring

- Bachelors or Masters degree in Business, Engineering, Operations, or a related field.

- 8+ years of experience in operations management, strategy, program management, or consulting across multiple business functions at enterprise SaaS companies.

- Proven ability to design and execute cross-functional programs in a fast-paced, high-growth environment.

- Exceptional verbal and written communication skills, with comfort engaging senior stakeholders.

- Strong analytical capabilities; proficiency with Excel, AI-usage, and BI/data-visualization tools.

- Highly organized, detail-oriented, and adept at managing multiple concurrent priorities.

- Demonstrated track record of driving process improvements and delivering measurable business impact.

- Ability to thrive in a matrixed global environment and build effective cross-functional relationships.

- Certifications in Lean, Six Sigma, or PMP.

- History of building and sustaining KPIs and dashboards that inform executive decision-making.

- Experience partnering with global teams and navigating complex matrixed organizations.

- Passion for OpenGovs mission to empower a more effective and accountable government.

Why Join Us?

- Lead site operations for a world-class innovation hub at a mission-driven company.

- Drive meaningful impact with purpose for local and state governments in the USA.

- Drive measurable impact across multiple functions in a high-ownership role.

- Partner with senior global leaders and gain visibility at the executive level.

- Competitive compensation, benefits, and professional growth opportunities.

Why OpenGov?

A Mission That Matters

At OpenGov, public service is personal.

We are passionate about our mission to power more effective and accountable government.

Government that operates efficiently, adapts to change, and strengthens public trust.

Some people say this is boring.

We think its the core of our to Innovate

The next great wave of innovation is unfolding with AI, and it will impact everythingfrom the way we work to the way governments interact with their residents.

Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government.

Weve touched 2,000 communities so far, and were just getting started.

A Team of Passionate, Driven People

This isnt your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out.

Our global team of 800+ employees is united in our commitment to challenge the status quo.

OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune.

A Place to Make Your Mark

We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve.

If you have a great idea, we want to hear it.

Excellent performance is recognized and rewarded, and we love to promote from within.

Benefits That Work For You

Enjoy an award-winning workplace with the benefits to match, including:

- Comprehensive healthcare options for individuals and families.

- Flexible vacation policy and paid company holidays.

- 401(k) with company match (USA only).

- Paid parental leave, wellness stipends, and HSA contributions.

- Professional development and growth opportunities.

- A collaborative office environment with weekly catered lunches.