Platform Analyst – ITOM

4 weeks ago

Jamnagar, Gujarat, India Technozis Full time

We are looking for experienced Platform Analysts to join our ITOM (IT Operations Management) team, focusing on Discovery, CMDB, and Service Mapping. This is a remote opportunity supporting international projects.

The ideal candidate will have 2–3 years of relevant experience in ITOM and strong hands-on knowledge of the ServiceNow platform, particularly from an administration and configuration perspective. Deep coding expertise is not required, but a solid understanding of the platform's capabilities is essential.

Key Responsibilities:

  • Act as ServiceNow Administrator for ITOM modules (Discovery, CMDB, Service Mapping)
  • Support platform operations, including maintenance, upgrades, and basic configurations
  • Work with global teams to gather requirements and support ITOM-related initiatives
  • Maintain data integrity and accuracy within the CMDB
  • Assist in platform health monitoring and optimization activities.

Required Skills & Experience:

  • 2–3 years of hands-on experience with ITOM modules (Discovery, CMDB, Service Mapping)
  • Strong knowledge of the ServiceNow platform, particularly from an administration standpoint
  • Experience supporting or working on international projects
  • Familiarity with platform configuration and troubleshooting
  • Ability to work independently in a remote setup.

Nice to Have:

  • Basic understanding of ITIL processes
  • Exposure to other ServiceNow modules or integrations
  • ServiceNow certifications (Admin or ITOM-related) are a plus.

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